Interested in this feature? SMS Marketing is a CommentSold beta feature, meaning it needs to be enabled by our Support team. If interested, reach out to our support team by selecting the blue Support button in the bottom-right corner of your CommentSold dashboard.

Subscriber opt-in is crucial when it comes to SMS marketing efforts. Read on to learn how your shoppers can opt-in to receive texts from your business!

An SMS subscriber is someone who agrees to let you send them marketing promotions via text message. Shoppers must grant your business permission to send them texts.

Sending texts to shoppers who have not explicitly opted into SMS marketing can land your business hot water. If shoppers report your texts as spam, it can impact the delivery of your text messages and/or result in fines and legal action.

SMS Opt-In During Registration

When a shopper registers for an account with your shop, they are given the option to enter their Phone Number. Beneath that field is the SMS Notifications opt-in checkbox.

CommentSold provides opt-in language that ensures the shopper knows the type of communication they are consenting to (i.e., SMS texts), and shoppers can hover over the More Information link to learn more about SMS notifications.

SMS Opt-Out Options

There are two options for those shoppers who wish to opt-out or unsubscribe from SMS notifications from your business: via text message and through their account page.

Opt-Out via Text Opt-Out on Account Page

At any time, a shopper can respond "STOP" in the text message thread with your shop and be unsubscribed from text messages.

They will receive one last text that confirms their request and provides information about opting back in, if desired.








Learn More

  • Purchase SMS Credits. Learn how to purchase credits to send shoppable SMS texts and how to enable auto-purchasing.
  • Send Shoppable SMS Texts. Learn how to send shoppers a text that advertises a product and provides a link to the product in your webstore.
  • Marketing

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