With My Ship Manager Inventory Sync you can maintain current workflows, using dual fulfillment to fulfill your CommentSold orders in CS and Shopify orders in Shopify (or using the third-party fulfillment tool ShipStation). 

We walk through the process of setting up this integration in the video and steps below.

Step 1: Pause Fulfillment Tasks in Both CommentSold and Shopify


Your first step in setting up your My Ship Manager integration is to pause all fulfillment operations and tasks for new orders in both Shopify and CommentSold. If you have any orders you have started to fulfill in Shopify, complete the fulfillment of those orders.

This ensures that, once you’ve set up your My Ship Manager integration, any new, unprocessed Shopify orders sync to CommentSold where you can fulfill them.

Step 2: Disable Shopify Order Sync 


  1. Select Setup in the side menu of your CommentSold dashboard.
  2. Select Shopify Sync from the options listed at the top of the page.
  3. Locate the Send Orders to Shopify toggle and ensure it is Disabled.

Step 3: Create Your My Ship Manager Account and Install Shopify App


Your next step will be to create your My Ship Manager account and connect it to your Shopify website. To create your My Shop Manager account, head to the My Ship Manager website (https://myshipmanager.com/).

  1. Select Sign In/Register in the top-right corner of the page.
  2. Locate and select the Register New Account link below the login fields.
  3. You will be redirected to the My Ship Manager app page in the Shopify app store. Select Install.
  4. On the App Permissions Page, select Install in the bottom-right corner of the page.
  5. You'll be redirected back to a registration form on the My Ship Manager website. Complete the requested fields.
    • Your MSM password must be longer than 8 characters and contain an uppercase letter, lowercase letter, number, and special character.
  6. Select Save at the bottom of the page.

Step 4: Select Your Plan and Approve Subscription


  1. Log into My Shop Manager using the login credentials you just created.
  2. On the Update My Subscription page, select Select to the left of Shopify Plan with Inventory Sync Only.
  3. Select OK in the pop-up to confirm your subscription.
  4. You'll be redirected to the Approve subscription page in Shopify, where you will approve the recurring monthly charge. Select Approve.
    • Please note that you must be logged into Shopify with an account that has permission to approve recurring charges, otherwise you will not be able to complete this step.

Step 5: Connect My Ship Manager to CS


Your next step will be to connect My Ship Manager to your CommentSold store. 

  1. Select Press to Connect to CommentSold.
  2. You’ll be taken to an authorization page for MSM (My Ship Manager) within CommentSold. Select Authorize.
  3. You will be redirected back to your My Ship Manager account. 
  4. Select your default Shopify location from the Select Default Location drop-down.
  5. Select Save Default Location.

What’s Next?


Once you’ve successfully connected both Shopify and CommentSold to My Ship Manager, your inventory items will begin to sync.

You can exit out of My Ship Manager or navigate away from the page while this sync is in process.

  Please Note: Do not enter any new products in Shopify during the sync.
  • Shopify
  • My Ship Manager
  • Intergrations
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