Add Tracking Codes Manually to Your Orders

Tracking codes play a critical role in keeping your customers informed and ensuring seamless order fulfillment. The manual tracking code feature allows you to add or update tracking numbers directly in your CommentSold dashboard when automated systems or integrations cannot provide them.

Why Is This Feature Important?

In some cases, tracking numbers may be missing due to:

• Technical issues or system errors.
• Special requests, such as custom shipping methods.
• Integration requirements for platforms like Seel or TikTok.

Manually adding tracking codes allows you to:

• Ensure customers always have access to accurate order updates.
• Support complex shipping scenarios, such as split shipments or custom delivery needs.
• Maintain smooth fulfillment operations, minimizing delays or disruptions.

This feature empowers you to take control of your order management and deliver a better customer experience, even in unique or challenging situations.

Add a Tracking Code

1. Navigate to your CommentSold dashboard and select Orders/Fulfillment from the side menu.
2. You can filter the orders with products missing tracking numbers or select and open your desired order. If a tracking number is missing from the products in the order, they will be marked in red.
   • When attempting to mark an order as fulfilled, a warning message will prompt you to add the tracking number if missing in the products or orders.
3. Select the green Add Tracking button.
4. In the pop-up, enable the Apply Tracking Number to All Products checkbox to add a single tracking number for all the products in the order.
   • If disabled, you'll need to manually enter a tracking number for each product in the order when it contains multiple items.
5. Enter the Tracking Number for the order or individual products in the order.
6. Select Save.

How Customers Access Tracking Codes

When a tracking code is manually added:

• Order History: The tracking number is automatically updated in the customer’s order history.
• Order Emails: If the shop chooses to resend the order email, the tracking number will be included. However, if a tracking number is added after the order is marked as fulfilled, an email is not triggered automatically.

This ensures customers can access their tracking information via the order history or receive it in an updated email when necessary.