A note about the future of Shopify Sync:  Upcoming changes at Shopify will impact the functionality of our current Shopify Sync. These changes will go into effect in June 2024. To continue using Shopify and CommentSold together, we recommend doing so with the assistance of My Ship Manager. MSM is a new way of connecting to Shopify that comes with many added advantages. Learn more here.

Shopify, like CommentSold, is a popular e-commerce platform that allows shops to sell products to consumers. Shops that want to use CommentSold's robust social selling and live selling capabilities but keep their Shopify webstore can use Shopify Sync to sync inventory information.

Connect to Shopify

  1. Select Setup in the side menu of your CommentSold dashboard.
  2. Select Shopify Sync from the options listed at the top of the page.
  3. In the Connect Your Shopify Account section, select Connect App.
  4. You’ll be redirected to the Shopify app store listing for the Comment Integration Sync. Select Install.
  5. On the Install page, review and accept the permissions by selecting Install app in the top-right corner of the page.

The app will start installing and will automatically redirect you back to your Shopify Sync page in CommentSold.The sync process can take several minutes, depending on the amount of inventory you are syncing. CommentSold will display a green Connected message once the sync completes.

Expand to view a description of all Shopify settings
  • Shopify Select Your Location. CommentSold syncs to the Shipping Origin (default location) in Shopify. If you wish to sell from a different location, contact our Support team to have the location switched. CommentSold can only sell from one location's inventory at a time. Before you change the location synced to your CommentSold account, clear all carted items from the current location.
  • Send Orders to Shopify. If you wish to fulfill orders using Shopify, enable this setting.
  • Receive an email when an order fails to sync with Shopify. Enable if you wish to receive an email notification to your shop's primary email in CommentSold when an order fails to push to Shopify.
  • Do not use "Default Title" for inventory. Enable if you wish for sizes and colors to have a blank title rather than "Default Title" as the title.
  • Do not sync published status with Shopify. Enable if you wish for CommentSold to ignore whether you've published a product in Shopify.
  • Sync Shopify Coupons. Select Import Coupons to import all Shopify coupons created in the last 100 days. Moving forward, any new coupon created in Shopify will sync to CommentSold.
  • Sync Shopify "Compare At" Price to CS. Enable if you wish for the price in Shopify to sync to CommentSold as the "Sale Price."

Sync Product SKUs

Shopify uses "parent" and "child" SKUs for product variants. CommentSold, however, only uses a parent SKU. This can impact the way your inventory syncs. For this reason, we've outlined a few tips below to help Shopify and CommentSold effectively sync your inventory.

If an item in Shopify has variants (e.g., size or colors), then Shopify will apply your parent SKU to the first item + variant you enter. From there, Shopify will increase the final number by one for as many additional variants you offer.

Here's an example of a product called Short Sleeved Ruffle Shirt (Parent SKU: T120).

Item + Variant(s) SKU Notes
Small Denim Blue T121 Parent SKU
Medium Denim Blue T122 Parent SKU + 1 (Child SKU)
Large Denim Blue T123 Increasing by 1 (Child SKU)

Since CommentSold only applies one SKU to an item, it will pull the common denominator for Shopify's item variants. In the example above, this would be T12.

To ensure Shopify variants sync, you'll want to manually edit SKUs so they share that common denominator (i.e., T12). You can do this by adding a dash between the common denominator and the last digit of the child SKU.

  1. Locate the Variant section on the product's record in Shopify.
  2. Select the Edit drop-down menu.
  3. Select Edit SKUs from the options listed.
  4. Edit the SKUs as needed by inserting the dash between the common denominator and the last digit in the child SKU.

Got Questions? We've Got Answers

  • What happens if I want to switch between locations on Shopify? You'll need to clear any carted Shopify items from customer carts before switching to a new location. This is to help prevent any inventory errors.
  • What happens to the location if I disconnect Shopify from CommentSold and reconnect it later? When you reconnect to Shopify, the last location you selected to sell from will be the default location. 

Learn More

  • Integrations
  • Inventory Management
  • Getting Started
  • Shopify
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