If your shop would like to offer split pay, this article will walk you through how to do this with CommentSold.


Split Pay is a beta feature within CommentSold. If you would like Split Pay enabled for your account, reach out to chat support from your dashboard!


Adding a Split Pay Product


Once Split Pay is enabled, you'll have the option to add a split pay product from the Products tab of your CommentSold dashboard.




Adding a split pay item is very similar to entering a regular product to CommentSold. The main difference when entering your product is that you have the option to charge a Split Pay Fee, which will be added to the order total. If you do not want to charge extra for Split Pay, simply set this number to zero.


You will also want to include in your product description that this is a split pay product. In the example below, you can see that the description includes the amount due immediately and when the remainder of the payment will be due. 




If the product is a preorder, you will need to uncheck the "Received Product" box to prevent orders from being set to Processing before the product is available.




Next, add any available images and inventory details just as you would for any other product.


Selling a Product with Split Pay


When you are ready to sell a split pay product, you will do so in the same way as you would any other product! Be sure the post description includes the split pay information.


A customer purchasing a split pay item will see the total amount, amount due now, amount due later, and any split pay fee you charge.




Orders including split pay items will be clearly labeled in the Orders/Fulfillment tab of your CommentSold dashboard, along with all split pay details.




When the product arrives, return to the Edit Product page and check the box for "Received Product?"




To send the second payment invoice to customers who purchased the split pay product, go to the Orders/Fulfillment tab. Click on the button for "Split Pay Invoices" at the top of the screen.



A pop up will appear, confirming that you want to send the second invoices to customers. Invoices will be sent for unfulfilled orders where 1) the products are marked as received and 2) the second payment has not yet been received.




Once you click the button to "'Send Second Invoices," a message will appear showing how many invoices were sent.




Your customer will receive an email prompting them to pay their second invoice.




The link directs them to a payment page that shows the order number, available payment options, and amount due. 




Once paid, the order status banner in the Orders/Fulfillment tab of your dashboard will be updated.



You do not have to worry about accidentally fulfilling orders that have not yet been paid in full. Orders that are not paid in full will not appear when processing all orders and creating labels.

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