Getting Started With Mobile Apps on CommentSold

This guide outlines the process for launching a mobile app with CommentSold.

CommentSold will take care of app development and launch your app for you. However, there are some steps you will need to take to provide our team with the information to do so. We will cover how to prepare and what to expect, so you can plan accordingly and fast-track your app launch.

Note: If you have an app with another provider already, reference this article for the steps you will need to take to launch an app with CommentSold.

 

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Requirements & Considerations

To launch your app through CommentSold, your business must be recognized as a legal entity. This means your business must be a corporation, limited liability, or a limited partnership.

In the initial stages of app submission, CommentSold will ask you to provide the D-U-N-S number, which will be used to verify that your business exists as a legal entity. Your D-U-N-S number will also also be necessary for enrolling in the Apple Developer Program as a Company or Organization-- another vital step you will need to take during the pre-launch stages.

If this sounds intimidating, don't worry. The Mobile App tab in your CommentSold dashboard will guide you through the entire app submission process.

The first steps listed will require some prep work on your part, so we strongly recommend you that you complete these tasks first:

1. Obtaining your D-U-N-S number

2. Setting Up Your Apple Developer Account

Both of these tasks can take some time to complete and then process, so don't wait to do them later or you might prolong your launch date! We will cover instructions for these below.

 

Obtaining a D-U-N-S ® Number

⏰ Expected Time To Complete: 1 - 30 Business Days

 

A D-U-N-S ® number is a unique nine-digit identifier for businesses. Before you can signup for an Apple Developer Account as a business, you must first register for a D-U-N-S ® number using your Company's legal name (this cannot be done under an individual's name).

Note: Remember, your business must be recognized as a legal entity, i.e. an LLC, S-Corp, LLP, etc. You cannot use a D-U-N-S ® registered for a sole proprietorship or partnership to apply for an Apple Developer business account.  

If you operate as a sole proprietorship and wish to form an LLC to register your Apple Developer account as a Company, here is a resource that can help you with that process.

If you already have a D-U-N-S ® number, or if you think you might have an existing D-U-N-S ® number, you can look up the number here

Don't have a  D-U-N-S number yet? Click here to get one. Select I have a U.S. based business from the drop-down and complete the form that is given to you. 

Once you have obtained your D-U-N-S ® number, you will use it to move on to the next step- setting up your Apple Developer Account. Once you've completed the setup for your Apple Developer account, you can provide your D-U-N-S and Apple info to CommentSold.

 

Setting Up Your Apple Developer Account

Expected Time To Complete: < 1 hour

In order to launch an app in the App Store, you will need an Apple Developer account that is enrolled as a Company/Organization. Apple charges a $99 annual fee for an Apple Developer account; this fee will be paid directly to Apple at the time of account creation/enrollment.

 

Before You Begin

Before you create your Apple Developer Account, you will need to have:

  1. A new Apple ID created specifically for your Apple Developer account (using your personal Apple ID could cause significant issues)
  2. Two-Factor Authentication enabled on your Apple ID
  3. An email address using a custom domain (if you do not have this, you can get one with GoDaddy)

Once you have these items, it's time to create your Apple Developer account!

 

Creating Your Apple Developer Account

Watch the video below or read on to learn how to create an Apple Developer account. If you would like a more in-depth guide on creating an Apple Developer account, click here.

 

 

To get started, visit the Apple Developer Program enrollment page here.

 

The Apple Developer enrollment page shows you the requirements to create an Apple Developer account, including the D-U-N-S ® number you obtained earlier. For the website requirement, you can enter your CommentSold Webstore URL. Scroll to the bottom of this page and click to button to Start Your Enrollment.

 

As a reminder, you must create a Company/Organization account, not an individual or sole proprietor account. Your Legal Entity Name must match exactly what you used for your D-U-N-S ® number, or you will get an error.

 

Note: If you are having issues with the Apple Developer Program website, you can download the Apple Developer app to enroll. We only recommend this if there are issues with registration via the website. If you register with the app, you will click the Account button in the bottom left corner, then click Enroll Now to begin the process.

 

Follow the steps on the Apple website (or app) and you will be able to create your business account in minutes!

 

Providing Your Apple Developer Account Company Name to CommentSold

Once you've created your Apple Developer account, you'll need to submit the company name listed under it to CommentSold. Go to your CommentSold admin dashboard, then click the Mobile App tab and navigate to Duns and Apple Account. Be prepared to complete all requirements on this page in the same sitting.

 

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Enter your DUNS Number in the first field. If you need to look this up, you can do so here.

 

Next, you'll be asked to provide your Apple Developer Account Company Name. The name you enter here must be an EXACT match with the "Team Name" listed in your Apple Developer account. In a separate window or tab, open your Apple Developer account to grab this. You will find it in the Membership section.

 

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Tip: While you're referencing the Membership page, you can also confirm that the entity type is listed as Company/Organization—this means the account was set up correctly! If you see the entity type listed as "Individual," you will need to follow the steps for converting your account here.

 

Copy the Team Name from the Membership page, then switch back to CommentSold and paste it into the Apple Developer Account Company Name field. Please make certain that it was copied/pasted correctly before moving forward.  Again, this must be an exact match to the Team Name, including all spacing, punctuation, and capitalization.

 

Invite CommentSold to Your Account

The final step on the Duns and Apple Account page asks you to invite the CommentSold team to your Apple Developer account.

Here, you will see an email address that you must invite to your Apple Developer account as an admin in order for CommentSold to work on your app. Copy this email address for the next step.

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Now click the Go to Apple Developer Users button. This will open a new tab to your Apple Developer portal, on the "Users and Access" page. 

At the top of this page, click the blue + button and fill out the following:

  • First Name: Mobile

  • Last Name: Team

  • Email: Paste the email you've copied from CommentSold.

  • Roles: Admin

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In the "Additional Resources" section, please make sure that the “Certificates, Profiles and Identifiers” checkbox is checked. It will be greyed out if this is done correctly. Then, click the Invite button in the bottom right corner to add CommentSold to your account!

Once you're done, switch back to CommentSold and click the button for Next Steps →. 

 

Add App Information

⏰ Expected Time To Complete: <1 hour

 

Next, it's time to add your app information. Visit the Mobile App tab in your CommentSold dashboard and navigate to the Information page.

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First, you will need to enter 3 unique app names under App Display Name. This is the name that will show in the App Store and Google Play Store and on your customers' home screens. We will attempt to use the first name you enter, but will move down the list if names are taken. Keep in mind that long names may be truncated to fit on mobile device home screens.

 

Next, enter your Contact Us URL. This must be a URL (not an email address, Facebook page, etc.) and users should not be required to log in to reach out to you. You can use the link to your webstore contact page if desired.

 

Under Colors, you're going to choose two colors that will appear in certain elements of your app. The Primary Color will be used to highlight certain elements, such as navigation tabs, prices, and buttons. The Secondary color will appear on the login button on your launch screen. See example below.

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When submitting your colors for the mobile app, there are a few things to be aware of:

  • Pure white (#FFFFFF) is automatically rejected
  • Please avoid near white or off-white colors
  • When choosing your colors, make sure that white text on top of the chosen color will be easy to view

Under App Age Restriction, you'll define the appropriate target audience for your app and content.

When you are done, click the button for Next Steps → to continue.

 

Providing Assets to CommentSold

Expected Time To Complete: Minutes to a few days (depending on how quickly you can access your brand assets!)

 

You will provide your brand images and colors to CommentSold via the Upload Assets section of the Mobile App tab. If you do not have all of the required assets in the formats and sizes requested, submit what you do have available! 

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App Icon

We recommend that you use your brand's logo as your app icon. The image you submit should be square.

 

Required Size: 1536 x 1536

Required File Type: JPEG

 

Header Logo

The Header Logo will appear at the top of your app and on the launch screen. this can be any dimension!

 

Required Size: Any Size Accepted

Required File Type: PNG, JPEG


Launch Screen Image

Launch screen images typically consist of easy-to-view images of inventory, pleasant backgrounds, or a familiar model. This image is briefly shown every time the app is loaded.

 

Required Size: 1000 x 1600

Required File Type: PNG

 

If you are submitting your own graphics for the launch screen, you will want to make sure that your logo is in the safe zone (highlighted in red below).

 

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You will want to be sure your launch screen image is one you'll be happy using for some time, as the process to update this image can be lengthy. If you do need to make an update to your selected launch screen image after your app launches, you will need to work with Chat Support or your Account Strategist.

Once you're done uploading your assets, click the Submit Assets button at the bottom of the page.

From here, CommentSold's graphic designers will get your assets ready for app development. Once they've prepared your assets, you will be notified to approve them. When assets are ready for approval, they will appear in the Mobile App tab under Asset Approval. You will need to approve them for app development to move forward.

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Post Products To Your App Before Review

⏰ Expected Time To Complete: 10 minutes

 

Before your app is submitted to the App Store and Google Play Store, you will need to publish products to the app. This will allow reviewers to get a full sense of the purpose and content of your mobile app in order to approve it!

To post products to the app, go to the Products tab in your CommentSold dashboard. You can either click the three dots to the far right of an individual product and select "Post to App" or check the boxes to the left of multiple products and select "Post to App" from the bulk action dropdown. 

 

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What To Expect Following Setup

Once your Apple Developer account is approved by our system, you will begin to see an app status tracker showing daily updates on the status of your app.

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This App Status tracker will be your best source of updates throughout the app development process. If there are any issues, you will see these listed in the Logs below the tracker. In some cases, we may contact you to help resolve an issue.

 

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When your app is fully launched, the Mobile App tab is where you will be able to send and automate push notifications, change your app branding, and change your mobile app settings. Learn more about the settings and features available to you post-launch here.

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