In this article, you'll learn:

  • How to use the CommentSold Broadcast app on an iOS device.
  • How to use the CommentSold Broadcast app on an Android device.
  • How to create product videos on an iOS device.

About the CommentSold Broadcast App


The CommentSold Broadcast app is how your shop will capture and broadcast the audio and video feeds for your live sales. Our updated app includes improvements to the underlying streaming engine, which results in higher quality streams and lower latency. You can download this app on both iOS and Android devices. 

Any team member can download the CommentSold Broadcast app; however, they will not be able to log in and stream a live sale via the app unless you have granted them the Can Use Broadcast App permission. You can do so on the Team page in your CommentSold dashboard. Learn more about team permissions here.

How the CommentSold Broadcast App Benefits Your Shop


  • Capture and broadcast a high-quality live sale stream to various platforms (e.g., Facebook, webstore, mobile app, etc.).
  • Record and upload fit videos for specific products on the iOS CommentSold Broadcast app.

Download and Use the CommentSold Broadcast App


You can download the CommentSold Broadcast app on both iOS and Android devices. Once downloaded, you'll be able to log in and start a live sale broadcast.

iOS App Android App

You can download the CommentSold Broadcast App for iOS from the Apple App Store.

  1. Search CommentSold Broadcast App in the Apple App Store.
  2. Tap Get to start the download. Apple may prompt you to log in to the App Store using your Apple ID, depending on your device settings.
  3. Once downloaded, tap Open.
  4. Enter your CommentSold account login credentials on the app login screen, then tap Sign In.
  5. To start a broadcast, tap Broadcast at the bottom of the app.
    • If this is your first time using the CommentSold Broadcast app, then you will need to grant permission for the app to access your device's camera and microphone. Tap OK to allow.
    • Additionally, you will be asked to grant access to your device's photos and videos. This will be necessary if you plan to upload product videos, which we will discuss more in-depth in the next section.
  6. Tap the red record button when you are ready to continue setting up your live sale. Don't worry—you're not live yet.
  7. Complete the live sale process in CommentSold.

Add Product Videos on an iOS Device


If you have installed the CommentSold Broadcast app on an iOS device, then you have the option of uploading or recording a product video to a specific product.

Product videos can come in handy if you want to include a fit or styling video on the product page. By uploading or recording a video from the CommentSold Broadcast app, you streamline the process and bypass the need to link the video to a social post.

Videos can automatically be published to your webstore and your mobile app if you have these channels enabled.

  On an Android device? At this time, only shops using the CommentSold Broadcast app for iOS can record and upload fit videos. We are working to provide this functionality on Android devices.

 

  1. Locate a product one of three ways: using the Search field, scanning the product barcode, or scrolling to the product.
  2. Tap the desired product, then tap Upload Video.
  3. Choose whether to Pick a Video from the Camera Roll or Record a Video using the app.

Products with a video attached will display a small video icon beneath the product name, as seen with the Bowl Set product in the above GIF.

Learn More


  • Live Selling
  • Broadcast App
  • Fit Videos
  • Product Videos

Share this article

Subscribe on YouTube
Was this article helpful?
6 out of 7 found this helpful

We're here to help

Reach out to our support team, connect with our community, or ask an expert.