The CommentSold Broadcast app, available on iOS and Android, is what you will use to capture the video and audio for your live sales. Our updated app includes improvements to the underlying streaming engine, which results in higher quality streams and lower latency.
Any team member with the Can Use Broadcast App permission granted (via the Team tab of your CommentSold dashboard) will be able to log in and stream live sales through this app.
For Android Users
Download the CommentSold Broadcast app from the Google Play store. When you are ready to host a live sale, Step 1 of the Live Overview will instruct you to open the CommentSold Broadcast app and click the red button to begin video and audio capture. Learn more about live selling with CommentSold.
For iOS Users
The CommentSold Broadcast iOS app allows shops to capture audio and video not only for live sales, but also for product videos! You will first need to download the CommentSold Broadcast app from the App Store.
When you log into the CommentSold Broadcast app on iOS, you will land on the Products screen. Here you will see a list of your shop's products. Those with existing product videos (whether they were manually created or automatically created from live sales) will have the video icon, as seen on the Homebound Cardigan and Women's Throwback Chunky Sandals in the screenshot below.
You will see three options across the bottom of the app—Products, Broadcast, and Settings. The Broadcast section is where you will capture the audio and video for your live sale.
Adding Product Videos
If you would like to add a product video from your Camera Roll or to record a new product video, you can do so within the CommentSold Broadcast iOS app! The video will be associated with the product in CommentSold (without requiring that you link a social post with the video to CommentSold). From the Broadcast App, videos can automatically be published to your webstore and your branded mobile app (if you have these channels enabled).
To locate a particular product, use the search bar or open the scanner by tapping the scan icon on the top right of the app. The scanner will allow you to scan a product barcode and pull it up within the CommentSold Broadcast app.
Tapping on a product will take you to a screen on which you can add a new video to a product listing.
Click the button to Upload Video. You will then be able to Pick a video from your Camera Roll or Record a video from within the CommentSold Broadcast app.
Broadcasting Your Live Sale
When you are ready to host a live sale, Step 1 of the Live Overview will instruct you to open the CommentSold Broadcast app. You will need to click the Broadcast icon at the bottom of the app and then click the red button to begin video and audio capture. Learn more about live selling with CommentSold.