With FlexLabels, you can buy labels confidently at the time of fulfillment knowing you’re getting the best fit and best price for shipping your products. This article will show you how to use FlexLabels for fulfillment.
Before you begin, make sure you have completed the required setup for using FlexLabels here. As a reminder, each fulfillment station needs a complete set of printed barcodes including package barcodes, a Refund barcode, and a Confirmation barcode.
This Article Includes:
- Fulfillment by Purchasing Labels on the Fly
- Fulfillment by Purchasing Labels Prior to Fulfillment
- Separating Items into Multiple Packages
- Tracking Items in Orders with Multiple Packages
- Viewing Label Purchase History
- Shopper View with Multiple Packages
With FlexLabels enabled, you can choose to only print packing slips and buy your labels on the fly or you can buy labels all before you pick and pack. If you normally find yourself refunding 15%+ of your daily labels, buying on the fly may be the right option for you!
Fulfillment by Purchasing Labels on the Fly
- Navigate to Orders/Fulfillment > Paid.
- Select Process All (Indicated by Number One).
- Skip the Create Labels option (Indicated by Number Two).
For purchasing labels on the fly, this button should be skipped. - Print Local Pickup (Indicated by Number Three).
If you have Local Pickup enabled, print these and prepare them for local shoppers. - Print Shipping (Indicated by Number Four).
This step will print all packing slips, as well as any labels you purchased during Step 3. - Click the green “Mark Labels as Printed” button to prevent printing a duplicate batch later.
- Navigate to the Fulfillment tab.
- Scan the barcode on the first packing slip.
- Scan all items that you are going to package together. To separate the items into several different packages, see Separating Items into Multiple Packages.
- Scan the packaging barcode for the type of package you want to use.
- Once you scan the packaging barcode, the Confirm Label Purchase & Print popup will appear. If correct, scan the Confirmation Barcode or manually click Confirm Purchase.
- Print your label on the printer at your fulfillment station.
- You have now fulfilled this order! Scan the packing slip for the next shopper and start the process again at Step 8 until you have fulfilled all orders.
Fulfillment by Purchasing Labels Prior to Fulfillment
- Navigate to Orders/Fulfillment > Paid
- Select Process All (Indicated by Number One)
- Create Labels (Indicated by Number Two)
Purchase labels prior to fulfilling orders with this step. - Print Local Pickup (Indicated by Number Three)
If you have Local Pickup enabled, print these and prepare them for local shoppers. - Print Shipping (Indicated by Number Four)
This step will print all packing slips, as well as any labels you purchased during Step 3. - Click the green “Mark Labels as Printed” button to prevent printing a duplicate batch later
- Navigate to the Fulfillment tab
- Scan the barcode on the first packing slip
If you have already printed labels, check to make sure your label will work for the package. If so, proceed to Step 9.
If you need a different package type than you originally purchased, scan your Refund Barcode to refund your shipping label on the spot! When done successfully, you will see a popup on the bottom of your screen.
Then, scan the barcode for the correct packaging. A popup will appear for you to confirm the corrected label. If correct, either scan the Confirmation barcode or manually click the Confirm Purchase button.
Once confirmed, you will be automatically prompted to print your new label. You will also see the Label purchased notification at the bottom of your screen. - Scan all items that you are going to package together
Note: To separate the items into several different packages, see Separating Items into Multiple Packages. - Scan the barcode for the type of packaging you are going to use.
- Once you scan the packaging barcode, the Confirm Label Purchase & Print popup will appear. If correct, scan the Confirmation Barcode or manually click Confirm Purchase.
- Print your label on the printer at your fulfillment station.
- You have now fulfilled this order! Scan the packing slip for the next shopper and start the process again at Step 8 until you have fulfilled all orders.
Separating Items into Multiple Packages
For orders with more than one item, you may want to separate the order into multiple packages. To do so, proceed with Steps 1-8 above.
Then, when you are ready to begin scanning items, follow these steps.
- Scan the items for the first package.
- Scan the desired package barcode for it.
- The Confirm Label Purchase and Print popup will appear. If correct for the first group of items, scan the Confirmation barcode or click Confirm Purchase.
- Resume scanning the next group of items followed by the desired package barcode for them.
- Confirm this package by scanning the Confirmation barcode.
- Repeat these steps until you’ve scanned all items and package barcodes for the order, as well as the Confirmation barcode.
Tracking Items in Orders with Multiple Packages
If an order is divided into multiple packages, you can view all tracking numbers associated with that order on the Orders/Fulfillment tab.
Click the eye to the far right of the order to view which items correspond to each tracking number.
Click the label icon on the far right side of the order to open the label information for each tracking number.
Shopper View with Multiple Packages
The shopper will see tracking numbers per item now so that they can know which items are in which package. Your shoppers will also be sent dispatch emails by package instead of by order.
If your shopper is in the Mobile App, they will also see the individual packages with links to the tracking information.
.
Viewing Label Purchase History
The View Credit History tab will indicate who is buying and refunding labels for which orders. Clicking on the Packing Slip number will display all packages included in that order.
For additional help using FlexLabels, reach out to our chat support or your account strategist!