Release Train 11/10/21

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All aboard the Release Train!  At CommentSold, we are constantly working to improve our platform and offer you more ways to easily manage your business. The Weekly Release Train is your destination for weekly product updates, new releases, and feature news.

Check out the video below to see an overview of these features.

 

Export Waitlist by Brand/Vendor with Variant & Size Detail

What Changed

The new “Waitlist by Variant Report” has the option to view and export a CSV of all waitlisted products based on brand/vendor, variants, and size. In addition, this report includes three separate columns to indicate the Regular Waitlist Total, Pre-Authorized Total and Total Waitlisted (Regular Waitlist + Waitlist Authorized).

Where to Find It

To view/export this report, navigate to Reporting > CSV. Then, scroll down to #16A, Waitlist by Variant Report. Click “View” to download it.

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Why We Love It

This type of export grants you more insight into the demand for each variant. These details will help you make the most lucrative decision for restocks based on “promised” revenue with authorizations vs “potential” revenue with the regular waitlist.

 

Set Win Back Coupon Code Expiration

What Changed

Previously, Win Back coupon codes did not have an expiration window. Now, we’ve added the option to customize how long these coupons are valid. If you leave this field blank, the coupon code will have no expiration date. 

Where to Find It

To set an expiration window, navigate to Setup > Marketing Automation. In the Win Back Inactive Customers section, select “Edit Campaign.” Scroll down to the “Number of days until coupon expires” field and type your preferred number.

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Why We Love It

Win Back coupons are intended to re-engage inactive customers with your shop. Some shoppers had caught on that these coupons didn't expire and would "hoard" them until they were ready to make a really big purchase (which impacts your revenue). The expiration window gives you more control over how and when shoppers are using these coupons.

 

New Mobile Device Login Email Alert

What Changed

When a new mobile device logs into a shopper’s account from the app, we will now send an email alert to the shopper to let them know. The email states that a new device was detected on their account and prompts the shopper to change their password if needed.

Where to Find It

This feature is now automatically enabled for all shoppers!

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Why We Love It

Preventing fraudulent activity on shopper accounts is key for building trust between you and your shoppers. 

 

“Manually Fulfill Orders” Team Permission Required to Mark “Fulfilled”

What Changed

Previously on the Orders/Fulfillment tab, there was an option to mark orders as “Fulfilled” on the Change Order Status drop down menu. Non-admin employees without the “Manually Fulfill Orders” team permission enabled were still able to select this option from the menu. 

We have now removed the option to mark orders as “Fulfilled” for employees without the required permission enabled. 

Where to Find It

This update has been automatically enabled on the Orders/Fulfillment tab. To change your Team Permissions, visit the Team tab in your dashboard. Click the three dot menu next to the team member's name and select "Edit" to change their permissions. To learn more about Team Permissions, check out this article in our Help Center!

Why We Love It

This update gives you more accountability over your team in the fulfillment process and lowers the likelihood that someone might mistakenly mark a group of orders as "Fulfilled."

 

View a Team Member’s Log

What Changed

You can now view a specific team member’s shop log! 

Where to Find It

To view a team member’s log, visit the Team tab and select the three dot menu to the far right of the team member’s name. Then, click “Go to User’s Shop Logs” from the drop down menu. 

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Why We Love It

With more insight to what your team members are doing on CommentSold, you can quickly identify where to follow up if something looks out of place. 

 

Delete Scheduled Sales

What Changed

You now have the option to delete a Scheduled Sale rather than just cancel it.

Note: A Scheduled Sale must be in either Scheduled or Cancel status before deleting it. Active sales should be cancelled before deleting. 

Where to Find It

To delete a Scheduled Sale, navigate to the Price Adjustments section on the Products tab. In the Scheduled Sales section tab, click the three dot menu to the far right of the Sale Name. Then, select “Delete.”

Why We Love It

We hate clogging up your tabs with unnecessary or unused information. This allows you to remove a sale from view completely if it was created in error. 

 

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