Removing products from your webstore and mobile app allows you to keep your selection of items current, fresh, and in stock for your shoppers to browse and purchase.
CommentSold offers a variety of different options when it comes to managing how items appear for purchase in your webstore and mobile app. We walk through these options in this article.
Understanding Your Options
You have three options when it comes to managing an item's visibility: archiving, unpublishing, and deleting.
While these options may seem similar, it's important that you understand the differences between them because how you choose to archive, unpublish, or delete an item will affect whether a shopper can still cart the item for purchase.
Select any of the below drop-downs to learn more about each option.
- Remove the product from purchase until you are able to restock.
- Archive all or specific variants for a product.
- Specify whether to remove products from your webstore, mobile app, product list, and social media posts.
- Save the item's current waitlist and prevent additional shoppers from joining the waitlist.
- You can unarchive products.
- Remove an in-stock product's ability to be purchased on a specific sales channel (e.g. your webstore, mobile app, or product list).
- Helpful option when you want to do exclusive promotions or sales for a specific sales channel to drive shoppers to the desired channel, like your mobile app.
- You can republish products to sales channels.
- Permanently delete a product and any images, data, and records associated with the product.
- Mass deleting of items can negatively affect waitlists, order history, and reporting. This can create issues with record keeping and accuracy when reviewing past trends and sales.
- We recommend using this option sparingly.
- Once a product is deleted, it cannot be restored.
Manage Product Visibility
Before you can archive products, you will need to message Chat Support in the bottom-right corner of your CommentSold dashboard and ask the team to enable Inventory Archival for your shop. Once they confirm this is enabled, you can continue with the below steps.
- Navigate to your CommentSold dashboard and select Products from the side menu.
- Locate the product you wish to archive and select the three dots to the far right of the product row.
- Select Inventory from the drop-down menu.
- Under the Product Variants section:
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Archive all variants. Select the three dots to the far right of the Update All Rows At Once row and select Archive All Variants. If you don't see the option to update all rows at once, select the pencil icon beneath Manage.
- This checkbox is selected by default. You can deselect it to keep the current waitlist while preventing new shoppers from joining, and we recommend using this option for any styles you think you may restock in the future.
- Select Confirm to save changes.
- To dearchive a product or variant, repeat the above steps but select Dearchive All Variants/Dearchive Variant as your action.
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Archive all variants. Select the three dots to the far right of the Update All Rows At Once row and select Archive All Variants. If you don't see the option to update all rows at once, select the pencil icon beneath Manage.
- Navigate to your CommentSold dashboard and select Products from the side menu.
- Select one or more products you wish to unpublish by selecting the checkboxes to the left of each product.
- Once you have selected all of the products you wish to unpublish, select the green bulk action menu drop-down at the top of the table and select the action you wish to complete:
- Unpublish Products. Removes the selected product(s) from your CommentSold webstore. A popup window will ask you to confirm this action before changes are saved.
- Remove from App. Removes the selected product(s) from your mobile app.
- Remove from Product List. Removes the selected product(s) from the product list section of the customer account page. A popup window will ask you to confirm this action before changes are saved.
We do not recommend deleting products from inventory unless absolutely necessary. Deleting products will permanently remove items and all of their associated waitlists, order, and returns history and impact historical reporting.
- Navigate to your CommentSold dashboard and select Products from the side menu.
- Locate the product you wish to permanently delete and select the three dots to the far right of the product row.
- Select Delete Produts from the drop-down options.
- Select Delete.
Learn More
- Importing & Exporting Products. Learn how to import and export products in bulk using a CSV file.
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Managing Waitlists. Learn how to select waitlist settings, notify waitlisted shoppers of restocks, and clear waitlists.
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Managing Collections. Learn how to create, edit, and remove product collections.