Step 1: Set Up Your Instagram Live Connection
You’ll need to set up your Instagram live connection in your CommentSold dashboard before you can go live on Instagram.
- Select Social Setup in the side menu of your CommentSold dashboard.
- Select Instagram from the options listed at the top of the page.
- Locate and select the Connect Instagram Live button at the bottom of the page.
- You'll be redirected to the Instagram live connection login page. Enter your Instagram account Username and Password.
- Select the reCAPTCHA I'm not a robot checkbox.
- Select Login.
You'll be redirected back to CommentSold where you should see an Instagram Live Connected! confirmation message at the top of the page.
Step 2: Verify Instagram Live Connection Login Activity
When you set up your Instagram live connection in CommentSold, it creates a login activity in your Instagram account.
Since Instagram takes login activity seriously, it's important to let Instagram know you approve of this login by verifying it in your Instagram settings. This helps prevent Instagram from locking your account due to suspicious login activity.
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What if the location isn't where my business is located? The Instagram live connection uses a network of proxy servers that can have IP addresses (i.e., cities and/or states) that do not match your business’s location. In this case, we recommend you look at the location's time stamp to verify the recent activity is your business.
Step 3: Go Live on Instagram
Once you set up your Instagram live connection in CommentSold, you can proceed with going live on Instagram.
- Complete Step 1 and Step 2 on your Live Overview page as you usually would.
- On Step 3, select Choose Where to Go Live.
- Select Go Live Normally.
- In the Stream Targets section, select Instagram Live.
- Select Go Live in the bottom-right corner of the pop-up.
Congratulations—you are now live on your Instagram account! Shoppers can watch your live and comment just as they would if watching the live sale on your Facebook page or group.
What Your Shoppers Experience
Shoppers can navigate to your live sale by tapping your business's LIVE logo at the top of their Instagram feed or from your business's Instagram account page.
When shoppers comment SOLD for an item (e.g., SOLD 101 XL pink), they will receive an Instagram DM from your business linking them to their cart. If enabled, they can tap on the DM notification, or navigate to their DMs to view the message.
If a shopper comments to cart multiple items throughout the live sale, they can select Pay Now on the most recent DM from your business to view their full cart and check out.
Learn More
- Post Products to Instagram. Learn how to create a shoppable post on your Instagram feed.
- Selling Through Instagram Stories. Learn how to create shoppable Instagram stories where shoppers can comment "SOLD" and purchase from the app.
- Enable and Customize Instagram Auto-Replies. Learn how to customize the auto-reply shoppers receive when they comment on Instagram posts.