Learn how to migrate from CommentSold to Videeo for Shopify, including mobile app setup, Popclips, live selling, customer data, loyalty credits, and account changes.
To switch from CommentSold to Videeo for Shopify, install Videeo, set up your new mobile app, recreate your Popclips, configure live selling, and migrate any customer loyalty credits you want to preserve. CommentSold customer accounts, order history, and Popclips do not automatically migrate to Shopify or Videeo.
This guide explains what changes when you move from CommentSold to Videeo, what you need to set up again, and when you can cancel your CommentSold account.
In this article, we walk through:
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Key Setup Steps |
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What transfers from CommentSold to Videeo?
CommentSold data and features do not automatically transfer to Videeo. You must recreate your mobile app collections and Popclips in Shopify/Videeo, while CommentSold customer accounts, loyalty credits, and order history require separate handling.
| CommentSold item | What happens when you switch to Videeo |
| Customer accounts | Do not migrate. Customers must create new Shopify accounts. |
| Customer order history | Does not transfer. Customers will have their Shopify order history going forward. |
| Loyalty credits | Do not automatically transfer. Export the credits from CommentSold and recreate them as Shopify gift cards. |
| Mobile app | Requires a new Videeo app submission. |
| Collections | Must be recreated in Shopify. |
| Popclips | Do not migrate. Recreate them in Videeo. |
| Social comment purchasing | Changes. Customers receive a DM containing a link to the website instead of having the item carted directly. |
| Live selling | Must be configured in Videeo. |
| CommentSold account | Cancel only after your Videeo app is ready and your migration is complete. |
Before You Migrate
Before switching to Videeo, review which CommentSold features and data are unavailable or require manual setup in Videeo. Customer accounts, order history, loyalty credits, collections, and Popclips do not automatically transfer.
Please review and acknowledge these changes before continuing with your Videeo migration.
To guarantee your Videeo iOS app will be available by 6/14 you MUST be signed up and completed your app submission correctly by Monday, June 3rd at 11:59 pm CST. Apps submitted after this time may be delivered after the 6/14 cut-off.
What changes when switching from CommentSold to Videeo?
Do CommentSold customer accounts migrate to Shopify?
No. CommentSold customer accounts do not migrate to Shopify customer accounts. Customers must create new accounts on your Shopify store. Their new Shopify accounts will contain their Shopify order history going forward.
Do CommentSold collections migrate to the Videeo mobile app?
No. You must recreate your CommentSold collections as Shopify collections and publish them to your Videeo sales channel. Each collection must contain at least three active products.
Do Popclips migrate from CommentSold to Videeo?
No. Popclips do not carry over from CommentSold. Recreate the Popclips you want to display in Videeo.
How does social comment purchasing work in Videeo?
Videeo sends customers a direct message containing a link to your website instead of carting the product directly from the social comment.
Do CommentSold loyalty credits migrate to Shopify?
No. Loyalty credits do not automatically transfer. Export the customer's Discount Credit from CommentSold and create Shopify gift cards for the corresponding amounts.
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Step 1: Install Videeo
To begin your migration, install the Videeo for Shopify app from the Shopify App Store.
You can download Videeo from your Shopify app store. We walk you through the process in the below article:
- Install Videeo App for Shopify - Incorporate live sales, shoppable clips, and your very own mobile app
Step 2: Set Up Your Videeo Mobile App
You must submit a new mobile app through Videeo when moving from CommentSold. If you already have a CommentSold mobile app, notify the Videeo team so they can identify the existing app.
- If you have an existing Mobile App with CommentSold, please notify our team so that we can accurately identify it. You will not need to create a new developer account or obtain a DUNS number again.
- Update invite for Videeo to Your Apple Developer Account - Invite the CS Dev Team information on your Apple Developer account. You can find the contact information in the checklist for your app submission process. Also ensure you’ve accepted any updated Apple license agreements (if applicable).
Please ensure that the below steps are completed directly after submitting your app:
- Published collections in Shopify. These collections need at least 3 active products published to your Videeo sales channel.
- Products within Collections must have images.
- Photo(s) and inventory levels for all products within the published collection.
- Published at least one (1) Popclip (For Android apps only).
Step 3: Configure and Upload Popclips
Popclips do not migrate from CommentSold to Videeo. Recreate any Popclips you want to display in your mobile app or on product pages.
- Create Popclips (Shoppable videos) - With Popclips (Shoppable Video), you can create an engaging shopping experience on both your website and mobile app.
- Hide a Popclip on a Product page - Popclips appear in your mobile app Popclip feed with links to those products, and the Popclip will also appear on the product page for the linked product(s). However, you can hide a Popclip from appearing on a product page, if desired.
Step 4: Set Up Live Selling in Videeo
To continue live selling after migrating from CommentSold, connect your social channels and configure Videeo's live shopping features.
- Enabling Miniplayer During Installation - Installing Videeo is a straightforward process. Please ensure that pop-up blockers are disabled for your browser before installing Videeo’s miniplayer.
- Pinning Videeo to Your Shpify Side Menu - Pinning your Videeo sales channel to your side menu makes it easy to jump into the platform to start a live sale.
- Connecting Facebook - Broadcasting to your Facebook page makes it easy to target and interact with new and existing customers, as well as build general brand awareness.
- Connecting Instagram - Instagram with Videeo uses a third-party application called Instafeed. We are the first in our industry to offer this type of connection, and we’re really excited for you to take advantage of it!
- Adding Your Live Shopping Page to Your Side Navigation - Make it easy for your shoppers to jump to your live shopping experience by linking your Live Shopping page in your site’s navigation.
How do I go live with Videeo?
Before your first Videeo live sale, conduct a test live to verify your setup. Once testing is complete, you can broadcast to your connected social channels and website from Videeo.
- Conduct a Test Live - Make sure you conduct a test live on Videeo to get familiar with the process.
Once you are ready, you can go live with Videeo!
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Go Live with Videeo - With Videeo, you can go live across social media and your website simultaneously for a multi-channel experience–just like you did in CommentSold!
- Note: Videeo does not require the CommentSold Broadcast app. Videeo uses its multi-source setup to generate your broadcast link.
- Invite a Guest Host to Join Your Live Sale - Add an additional host feed to your live sale. It’s a great opportunity to bring in guest speakers, customers, or personalities to boost viewership, engagement, and purchases.
- Start a Scheduled Live Sale - With Live Scheduler, you can plan and schedule upcoming live sale events. This allows you to promote and build hype around an event theme, featured collections and products, and/or a promotion.
How do I transfer CommentSold loyalty credits to Shopify?
CommentSold loyalty credits do not automatically transfer to Shopify. To preserve a customer's remaining Discount Credit, export your CommentSold customer data and create a Shopify gift card for the corresponding amount.
- Hover over the side menu of your CommentSold dashboard, then select Customers.
- Select Email Customers Export as CSV at the top of the page.
- Upon receiving the email export, note the Discount Credit column. This will be the remaining credit on customer CommentSold accounts.
- Within Shopify, you will create Gift Cards for each customer in the amount of the credit from CommentSold.
If the customer does not have an existing Shopify account, you should be able to create a customer account for them using their email and sending them a link to create a password.
When should I cancel my CommentSold account?
Do not cancel CommentSold until your Videeo migration is complete and your new Videeo mobile app is available. After your new Videeo iOS and/or Android app is delivered, a Customer Solutions Representative will contact you about keeping or cancelling your CommentSold account.
If you do not respond within 14 days, your CommentSold account will be disabled.
Videeo Migration Checklist
Before cancelling CommentSold, make sure you have:
- Reviewed the CommentSold features that are unavailable in Videeo.
- Installed Videeo for Shopify.
- Recreated your Shopify collections.
- Published at least three active products in each required collection.
- Submitted your new Videeo mobile app.
- Recreated your Popclips.
- Configured live selling.
- Connected Facebook and Instagram, if applicable.
- Exported CommentSold customer loyalty credits.
- Recreated applicable loyalty credits as Shopify gift cards.
- Completed a test live in Videeo.
- Confirmed your Videeo app and live selling setup are working.
- Decided whether to keep or cancel your CommentSold account.
FAQs
Do CommentSold customer accounts transfer to Shopify?
No. CommentSold customer accounts do not migrate to Shopify. Customers must create new Shopify accounts.
Does CommentSold order history transfer to Shopify?
No. CommentSold order history does not transfer to Shopify customer accounts.
Do CommentSold loyalty credits transfer to Shopify?
No. Loyalty credits do not automatically transfer. Export the customer's Discount Credit from CommentSold and recreate it as a Shopify gift card.
Do Popclips transfer from CommentSold to Videeo?
No. Popclips do not carry over and must be recreated in Videeo.
Do I need a new mobile app?
Yes. Shops switching from CommentSold to Videeo must submit a new Videeo mobile app.
Do I need the CommentSold Broadcast app with Videeo?
No. Videeo uses its multi-source setup to generate the broadcast link and does not require the CommentSold Broadcast app.
When should I cancel CommentSold?
Cancel CommentSold only after your Videeo migration is complete and your new Videeo mobile app is available.
Can I continue live selling with Videeo?
Yes. Videeo supports live selling across connected social channels and your website.
For more FAQs, visit the links below:
Resources
To learn more about Videeo for Shopify, check out our YouTube channel, Help Center, and Reddit community!