Get Started With Worry-Free Purchase

Rest assured with Worry-Free Purchase! Customers can protect their purchases against damage, loss, or theft during delivery with this comprehensive service.

Worry-Free Purchase is a delivery protection & final sale return service provided by Seel. These services can be enabled separately, allowing you to offer one or both coverage options.

We designed this article to walk you through Worry-Free Purchase–the benefits, how it works, what it covers, and what it costs.

Requirements for Offering Worry-Free Purchase

In order to offer Worry-Free Purchase to your customers, your shop must:

• Have Avalara enabled. Avalara will help you capture sales tax information for tax remittance. Learn more about Avalara here.
• Use CS Fulfillment. CommentSold sends tracking information for Worry-Free Purchase orders to Seel so their team can provide assistance to customers who open claims. CS Fulfillment is necessary to send that tracking information.

Benefits of Worry-Free Purchase

With Worry-Free Purchase, provide assurance, move more final sale inventory, reduce shipping-related complaints, and transform shipping mishaps into opportunities to build trust with your shoppers.

Worry-Free Purchase provides: 

• Improved Shopper Experience. Shoppers can feel confident when making purchases knowing they can easily add protection at a low cost during checkout.
• Added Revenue for You. Worry-Free Purchase offers premium protection with no additional cost or liability for you. In fact, you’ll receive a revenue share in the fee collected from shoppers, allowing you to earn more while providing enhanced delivery protection to your customers.
• Builds Trust with Shoppers. Confidently offer shoppers guaranteed delivery or a full refund, which improves conversion and repeat purchases.

How Worry-Free Purchase Works 

Here’s how Worry-Free Purchase and Make It Returnable work together to give your customers peace of mind:

1. Enable Worry-Free Purchase
   • Turn it on in the More Integrations tab of your CommentSold dashboard.
   • Once enabled, customers will see the option to purchase package protection at checkout.
2. Customer Checkout Experience
   • You get to choose whether to enable or disable Worry-Free Purchase, and shoppers can add or remove it if they do not want coverage.
3. Customer Confirmation & Management
   • After purchase, customers receive a Seel confirmation email (separate from your shop’s order confirmation).
   • They have 24 hours to cancel coverage via this Seel email.
4. Claims and Resolutions
   • If a package is stolen, lost, or damaged, or if a shopper purchased Make It Returnable for a final sale item they want to return, they will submit a claim through the Seel Resolution Center.
   • If approved, Seel issues the refund automatically, up to the total value paid for the item(s).

What Worry-Free Purchase Covers

• Damage. Covers unusable items that are clearly fractured, shattered, bent (if not bendable), or crushed, but excludes cosmetic damage, manufacturing defects, packaging errors, or unsealed items.
• Loss. Domestic packages not delivered within 30 days and international packages not delivered within 60 days of order fulfillment are considered lost.
• Theft. Packages marked “Delivered" but not received are considered stolen; supporting documents, such as a police report, may be required.
• Final Sale Returns. Qualifying items marked final sale can be returned to Seel at no cost to you. 

What Worry-Free Purchase Doesn’t Cover

Worry-Free Purchase Costs and Taxes

Worry-Free Purchase is available for customers to purchase during checkout. Fees are calculated at variable rate of 2-4% of the cart subtotal, with a minimum fee of $0.98 USD. Subtotal, in this instance, is considered the net sum of the order before shipping and tax.

When customers purchase the Worry-Free Purchase service:

1. Protection is added to the cart as a line item alongside shipping and taxes. Since this is a service you are providing for your shoppers, it may be subject to a sales tax in certain states.
2. You will collect the fee, including the sales tax, as part of the order payment.
3. CommentSold will then collect 80% of the protection fee from you once the order has been fulfilled or 90 days after the order date if the order is not fulfilled.
4. CommentSold will pay Seel on your behalf, and you will keep the remaining 20% of the fee as additional revenue to your shop.

Enable Worry-Free Purchase

Setting up Worry-Free Purchase is easy! Head to your More Integrations page in CommentSold to enable one or both of the available services.

Once enabled, Worry-Free Purchase will appear for customers during checkout. Learn more about enabling Worry-Free Purchase here.