With Delivery Guarantee, customers can purchase low-cost package protection that protects their orders against theft, damage, and loss during shipment.
If you've enabled Delivery Guarantee, CommentSold will automatically add order protection at checkout. Here's how it works based on customer preferences:
First Checkout After Enabling Delivery Guarantee:
- If the customer opts in for protection, it will be automatically applied to future orders during checkout.
- If the customer opts out of protection, it will be automatically turned off for future orders during checkout.
Customers can still choose to apply or remove this protection before completing their purchase, making future transactions smoother and more convenient.
Remove Delivery Guarantee During Checkout
Package protection will automatically be added to a customer’s cart and the fee will appear as a line item in the order summary, alongside shipping and taxes.
Shoppers can easily remove Delivery Guarantee from their cart by selecting the purple toggle on the right side of the Delivery Guarantee section.
Delivery Guarantee Confirmation
Shoppers will receive an email from CommentSold and Seel with Guaranteed Delivery details. This email will also link them to the Seel Resouce Center if they need to open a claim.
Cancel Delivery Guarantee Protection
Shoppers can cancel Delivery Guarantee protection within 24 hours of their purchase. In their confirmation email, customers will see a Don’t need Delivery Guarantee? callout at the top. They can select the link in this section to proceed with their cancellation.
Once they cancel their protection, they’ll receive an automatic refund of the protection and sales tax for the protection. Refund processing times will vary based on the method of payment. Customers will also receive a confirmation email for the cancellation from Seel.
Orders with canceled protection will display a Cancelled Delivery Guarantee badge on the order in CommentSold.