Auction Reporting lets you review completed live-sale auctions in CommentSold, including winning bidders, final bid amounts, payment status, order numbers, and detailed bidding history.
Use Auction Reporting to verify auction results, review bidding activity, and answer shopper questions about completed auctions.
Use the table of contents below to navigate to specific sections of this article:
Access Auction History
- Select Live from the side menu of your CommentSold dashboard.
- Select the Auction History tab.
- Look for the desired auction.
- Select Bid History.
Review Auction Results
The Auction History table includes the following information for each auction:
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The Auction History page displays:
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Bid History
The Bid History window provides detailed information about the auction, including:
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The Bid History window displays:
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Understanding Bid History
The bid timeline shows the progression of bids throughout the auction and identifies the winning bidder at the conclusion of the auction.
If automatic bidding was used, the Max Bid (Private) column displays the bidder's maximum bid amount. The displayed bid price only increases as needed to maintain the leading position and may be lower than the bidder's maximum bid.
Use Auction Reporting To
- Review completed auctions
- Verify winning bidders and final prices
- Investigate bidding activity
- Resolve customer questions about auction outcomes
- Track orders generated from auction sales
| Note: Auction History is available only after an auction has ended. Active auctions are not displayed in Auction History until they are complete. |
FAQs
What is Auction Reporting?
Auction Reporting lets you review the results and bidding activity for completed auctions from your live sales.
What information is available in Auction History?
The Auction History page displays:
- Auction date and live sale information
- Product name
- Winning bidder
- Winning bid amount
- Total number of bids
- Payment status
- Associated order number
What information is available in Bid History?
Bid History provides detailed information about the auction, including:
- Auction start and end times
- Total runtime
- Every bid placed
- Bidder names
- Bid amounts
- Maximum bid values, when applicable
- Whether each bid was outbid or became the leading bid
Can I see every bid placed in an auction?
Yes. Bid History shows the complete bidding activity for a completed auction, including bidder names, bid amounts, and bid results.
What does Max Bid (Private) mean?
When automatic bidding is used, Max Bid (Private) shows the bidder's maximum bid amount. The displayed bid price may be lower because automatic bidding only increases the bid as needed to maintain the leading position.
Why is the displayed bid lower than the maximum bid?
With automatic bidding, the system increases the displayed bid only as needed to keep the bidder in the leading position. As a result, the final displayed bid can be lower than the bidder's maximum bid.
Can I view an active auction in Auction History?
No. Auction History is available only after an auction has ended. Active auctions do not appear in Auction History until they are complete.
Can I check an auction's payment status and order number?
Yes. The Auction History page includes the payment status and associated order number for each auction.
How can Auction Reporting help resolve shopper questions?
You can use Auction Reporting to verify the winning bidder, final bid amount, complete bidding history, payment status, and associated order information for a completed auction.