Configure your TikTok integration in CommentSold to connect your TikTok creator account, start your live stream, feature TikTok-approved products, and manage TikTok viewer comments from CommentSold. You must reconnect your TikTok account before each live session to maintain an active connection.
Use the table of contents below to navigate to specific sections of this article:
- How Do I Prepare My TikTok and CommentSold Accounts
- How Do I Reconnect My TikTok Creator Account
- How Do I Start My CommentSold Stream
- How Do I Start My TikTok LIVE
- How Do I Select Products for TikTok
- How Do I Choose TikTok as a Live Channel
- How Do I Manage TikTok Comments in CommentSold
- FAQs
Log into CommentSold and TikTok on Your Browser
Ensure you are logged into both your TikTok creator account (e.g., @mybusinessname, @shopbluestone, etc.) and CommentSold in the same browser window. You can have each website as a separate tab, as pictured below.
- CommentSold. You will need this tab open so you can manage your live sale products and respond to comments from your different channels (e.g., TikTok, Instagram, Facebook, mobile app, etc.).
- TikTok Creator Account. Keep this tab open so comments can feed into the Real-Time Comments feed in CommentSold. You don’t need to interact with this tab—just ensure you’re logged in.
Reconnect Your TikTok Creator Account
You will need to reconnect your TikTok creator account on the TikTok tab of your Social Setup page. This is the primary account your shoppers follow for content.
When you connect, a token is created for the session and these tokens expire. Reconnecting your account ahead of your live sale ensures you have an active session in which you can go live.
- Select Social Setup in the side menu of your CommentSold dashboard.
- Select TikTok from the options listed at the top of the page.
- Locate and select the Connect TikTok Account drop-down menu, then select Connect.
- On the TikTok login page, select Use phone/email/username.
- Select Log in with email or username above the login fields.
- Enter your Username (e.g., @peachesandpockets, @shopbluestone, etc.) and Password in the corresponding fields.
- Select Log in.
You will be redirected back to your TikTok page in CommentSold. You should see a Connected! message well as a green checkmark on the far-right side of the page.
Start your stream on CommentSold
Even if you plan to go live on TikTok only, you will need to start the live stream on Commentsold first. This is necessary to access your products and real-time comments in your CommentSold Live Overview.
- Select Live in the side menu of your CommentSold dashboard.
- Select Multisource Live from the options listed at the top of the page.
- Select how you wish to start your host feed.
- Scan QR Code. Scan the QR code using the camera on the device the host will use to transmit the audio and visual feeds. The host will be prompted to log in using their CommentSold credentials.
- Copy Link. Select this option to copy the browser-based broadcast link to your device. You can then text or email it to the main host’s device. This is a great option if your main host is in a different location than the team member managing the live sale. A main host will be prompted to log in using their CommentSold credentials.
- Go Live on This Device. If the host plans to use the device where they’re viewing this page to broadcast their feeds, they can select this button or select the QR code to launch the browser-based broadcast window in a new tab.
- Select the Red Dot that says Start Streaming to begin your stream. But don't worry, you're not live yet.
Start your TikTok LIVE on Your Creator Account
Start your TikTok LIVE stream on your dedicated TikTok device. You should be live via the creator account (e.g., @mybusinessname) you connected to CommentSold.
Select Products to Feature in CommentSold Live Overview
You will use your CommentSold Live Overview to select products to feature. Like a traditional live sale, you can choose a product selection you created ahead of time or a dynamic selection, where you scan or add products on the fly.
Products must be published to your mobile app and/or website.
Products approved by TikTok will display a green TikTok Approved badge beneath the product name. We recommend only showing products that are TikTok-approved if you are going live on TikTok. If you attempt to select a product that isn’t approved, you will receive an error message in the bottom-left corner of your Live Overview.
Choose Where to Go Live
Now it’s time to choose where you want to go live.
- Locate the Real-Time Comments section on your Live Overview.
- Select Choose Where to Go Live, then Go Live Normally.
- On the pop-up, select the Live on TikTok checkbox.
- Select additional channels, if desired.
- Select Go Live in the bottom-right corner of the pop-up.
Manage Real-Time Comments from TikTok Viewers
Your Real-Time Comments section will display comments from your TikTok audience and viewers commenting via different channels (e.g., your mobile app, Facebook, etc.).
You can view these two feeds on two tabs (the default view) or on a split screen. For a split screen, select the Split icon in the top-right corner of the Real-Time Comments section and choose one of the following options:
- Split Vertically. View the two feeds side-by-side.
- Split Horizontally. View the two feeds with one on top of the other.
In your TikTok feed, you can see your TikTok viewers, navigate to their TikTok profiles, and even block viewers, if necessary.
FAQs
Why do I need to log into TikTok and CommentSold in the same browser?
Keeping both accounts open in the same browser allows TikTok comments to flow into the Real-Time Comments feed in CommentSold.
Why do I need to reconnect my TikTok creator account before going live?
TikTok connection tokens expire. Reconnecting your account before your live sale ensures you have an active session for going live.
You cannot reconnect the TikTok account after you start your live broadcast.
Can I reconnect my TikTok account after I start my live?
No. Reconnect your TikTok creator account before starting your live broadcast.
Do I need to start my stream in CommentSold if I am only going live on TikTok?
Yes. You must start the stream in CommentSold before starting your TikTok LIVE. This gives you access to your products and Real-Time Comments in CommentSold.
Can I use a different device for my CommentSold host feed?
Yes. You can use a QR code or copy the browser-based broadcast link to another device. This is useful when the person hosting the live is in a different location from the team member managing the sale.
Does selecting "Start Streaming" in CommentSold make me live?
No. Selecting the Start Streaming red dot starts your CommentSold stream, but you are not live on TikTok yet. You must start your TikTok LIVE separately from your TikTok creator account.
What products can I feature on TikTok?
Products must be published to your mobile app and/or website. Products approved by TikTok display a TikTok Approved badge in CommentSold.
We recommend featuring TikTok-approved products when going live on TikTok.
Why can't I select a product for my TikTok Live?
If a product has not been approved by TikTok, CommentSold may display an error when you attempt to select it. Check that the product has been approved and displays the TikTok Approved badge.
How long does it take for a product to appear on TikTok after switching products?
TikTok can take 30–45 seconds to pin a product to the live overlay. Allow this time before trying to scan or add the product again.
Can I go live on TikTok and other channels at the same time?
Yes. When choosing where to go live, select Live on TikTok and any additional channels you want to use.
Why aren't my TikTok comments appearing in CommentSold?
Make sure you are logged into your TikTok creator account in a separate browser tab. This connection is required for TikTok comments to flow into the Real-Time Comments feed.
Can I view TikTok and other channel comments at the same time?
Yes. CommentSold's Real-Time Comments section can display your TikTok comments alongside comments from other channels. You can view the feeds in separate tabs or use split-screen mode.
Can I block TikTok viewers from CommentSold?
Yes. From the TikTok feed in Real-Time Comments, you can view TikTok viewers, navigate to their TikTok profiles, and block viewers when necessary.
Can I filter specific words from TikTok comments?
Yes. TikTok's Keyword Filter lets you add up to 200 keywords to proactively filter comments containing specific words. Keywords are not case sensitive, and the filter applies to future live sales.
How long does my live video take to process after the sale ends?
CommentSold video processing takes an average of half the length of the live sale. For example, a 60-minute live sale typically takes about 30 minutes to process before it can be added as a Live Replay.