CommentSold handles fraudulent dispute claims, including coverage for qualifying fees. With CS Fraud Protection, we protect your revenue from bad actors so you can have peace of mind knowing your sales are yours to keep.
When a customer disputes a fraudulent purchase, such as an unauthorized purchase, made through CS Payments, CommentSold will handle the claim. This includes the associated fees, disputed revenue amounts, required responses, or other related action items.
CommentSold also handles required responses and monitoring of non-fraudulent customer disputes. However, the following dispute types are not covered under CS Fraud Protection.
Examples of dispute types not covered by CS Fraud Protection include, but are not limited to:
- Credit not processed
- Duplicate charge
- Product not received
- Product unacceptable
Dispute reasons like lost packages and unfulfilled orders will not be included as part of standard CS Fraud Protection coverage. Please review Terms and Conditions here.
Under Disputes, you can find the following:
- Disputes Tab. Displays information such as the Fee Amount, Total, and Chargeback Reversal Date. This information helps you easily understand the breakdown between the chargeback amount, chargeback fee, and the total collected. The Chargeback Reversal Date is linked directly to the transaction in payouts for refunds.
- Payout Details. Displays new transaction types, such as Dispute and Dispute Reversal, in both details and summary views.
- Filters and Export. To enhance your data management and reporting capabilities, you can filter by transaction type and date, along with a CSV export functionality.
Non-Fraudulent Disputes
For disputes submitted for any other reason that is not marked as fraudulent, the shop must provide evidence in the CS admin panel.
Fee Structure:
- Submitted Disputes. When a dispute is submitted, Stripe deducts the chargeback amount plus a $15 dispute fee from the shop's CS Payment account.
- Won Disputes. If the shop wins the dispute, the chargeback amount and the $15 dispute fee are refunded to the CS Payment account.
- Lost Disputes. If the customer wins the dispute, the shop does not receive a refund for the chargeback amount or the $15 dispute fee.
Stripe, as the payment processing partner for CS Payments, applies these fees and handles the financial transactions associated with disputes. This ensures that disputes are managed according to industry standards.
Note: Once you submit the evidence for dispute, you will not be able to revise it.
Closing Disputes
Closing a dispute for a charge indicates that you do not have any evidence to submit and are essentially dismissing the dispute, acknowledging it as lost. Once you close a dispute, the status will change from Needs Response to Lost.
It's important to note that closing a dispute is irreversible, meaning you cannot reopen it or submit any further evidence after it has been closed.
This function should be used carefully, as it represents an acceptance of the dispute's outcome without further challenge. Before deciding to close a dispute, ensure that you have reviewed all available evidence and considered any other options.