1. CommentSold
  2. Orders & Returns
  3. Redo Returns Portal Settings

Send CommentSold Orders to REDO for Fulfillment

Abdul Sameer
Updated

Already managing your returns with Redo? You can send your CommentSold orders to Redo for fulfillment. Click here to learn more.

Order changes sync in real-time. When you update an order in either system, it reflects immediately in the other. This includes:

  • Order status updates
  • Address changes
  • Tracking information
  • Fulfillment status

Connect Commentsold to Redo OMS 

 

  1. Select Returns from the side menu of your Commentsold dashboard. Or log in to your Redo account.
  2. Select Settings in the bottom left corner.
  3. Select Integrations under Order Fulfilment from the side menu.
  4. Find CommentSold under Available Integrations and select Connect.

Once done, you will see the status of Redo OMS in CommentSold as connected under Setup > More Integration.

 

Disable Redo OMS

  1. Select Setup from your CommentSold dashboard.
  2. Select More Integration from the options available at the top of the page.
  3. Scroll down to Redo Order Management System and select Disable Redo OMS.

Once disabled, you will see the status as disabled.

 

Troubleshooting & FAQs

Expand this section to know about the common errors and how to troubleshoot them.

Having Trouble?

Here are some common questions and resolutions.

  • Do orders shipped through Redo have insurance?
    • All shipments include $100 of carrier-provided insurance at no additional cost. If you need coverage beyond $100, you can purchase additional insurance at competitive rates through Redo OMS.
  • How do I know which orders are CommentSold orders in Redo?
    • Orders synced from CommentSold to Redo will show CS before the order number in Redo. 
  • Does Redo support international shipping?
    • Yes, you can configure this in your Redo account. 
  • Order not syncing to Redo
    • Orders marked Fulfilled in CommentSold before the integration is enabled will not sync to Redo. The integration will sync any orders that are not fulfilled. 
  • Shipping rates not showing for some orders
    • If rates aren't displaying in Redo:
      • Select the shipment from your Redo dashboard.
      • Select the Reset button to refresh the rates.
        • Alternatively, adjust the weight up or down to trigger a rate refresh

Need more help? Check out the Redo Help Center here. 
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