Ship Using Shippo

Shippo is a web-based shipping label creation platform that allows retailers to create and purchase shipping labels for small parcel shipping and e-commerce fulfillment.

With CommentSold's integration with Shippo, Shippo provides label prices, but you print the label and fulfill within CommentSold.

Shipping internationally? Shippo is a great option to generate and print international shipping labels, but don't forget to set your international shipping costs and settings in CommentSold. Learn more here.

Expected behaviors

Create international shipping labels
Provides label prices in CommentSold directly
Cannot sync orders from CommentSold into Shippo
Create/print labels in CommentSold
Fulfill orders in CommentSold
Cannot be used in combination with Flex Labels

Locate Shippo API Token

Select Settings in the side menu of your Shippo dashboard.
In the Integration section of the side menu, select API.
Under Live Tokens, select Generate Token.
Copy or write down your API Token–you'll need to enter it in CommentSold.

Note: Your API Token will appear as a string of letters and numbers. The above example shows the API Token as asterisks for privacy. You should never share API information publically.

Enter Shippo API Token in CommentSold

Select Setup in the side menu of your CommentSold dashboard.
Select Shipping from the menu at the top of the page.
In the goShippo.com section at the top of the page, paste or enter your API Token in the corresponding field.
- Don't see the goShippo section? Make sure you don't have CommentSold shipping enabled. This toggle is toward the bottom of the Shipping tab. Refresh the page once you've disabled the setting.
Select Update goShippo API Token.

You're now ready to ship with Shippo! You Shippo will send through label prices and you can print labels and fulfill orders through CommentSold.

Note: Your API Token will copy and appear as a string of letters and numbers. The above example shows the API Token as asterisks for privacy. You should never share API information publically.

Troubleshooting Errors

Expand this section to know about the common errors and how to troubleshoot them.

Here are some common errors and their resolutions:

Issue: Orders not syncing

Shipped orders do not sync into Shippo.

Local Pickup orders do not sync with Goshippo because they do not require a shipping label.

Issue: The label amount is showing differently in GoShippo than in CommentSold.

CommentSold shows what the actual rate is from USPS. GoShippo will sometimes offer discounted rates by paying the difference.

For example, if CommentSold shows $11 and GoShippo shows $10.50, the label is still $11 but GoShippo is paying the difference.

The amount in GoShippo is what is actually charged to you.

Learn More

Set Up Shipping Through CommentSold. Learn how to set shipping costs and configure international and free shipping options.
Manage Existing Products. Learn how to make changes such as adding a custom shipping price to an existing product.
Offer Local Pickup. Learn how to enable local pickup as a shipping option and offer pickup at multiple locations.

Ship Using Shippo

Expected behaviors

Locate Shippo API Token

Enter Shippo API Token in CommentSold

Troubleshooting Errors

Learn More

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