A custom domain is a uniquely branded web address that someone can enter in the address bar of their web browser to visit a particular site.
When you connect your custom domain in CommentSold, you can direct shoppers to your website (i.e., myshop.com) rather than your CommentSold web address (i.e., myshop.commentsold.com).
How a Custom Domain Benefits Your Shop
- A custom domain helps your shop create a strong online brand presence.
- A custom domain makes it easier for people to find your shop via Google and other search engines.
- Having a custom domain allows you to advertise on Facebook and Instagram.
Purchase a Custom Domain
If you do not already own a domain you would like to connect to CommentSold, you will first need to purchase one. You can purchase a domain through several reputable domain registrars.
In this article, we cover the process for connecting a domain purchased via GoDaddy. If your domain was purchased through another provider, the steps for connecting to CommentSold will be very similar.
You can find a list of other popular domain registrars and links for updating DNS those records at the bottom of this article.
Enter Your Custom Domain in CommentSold
Once you have purchased your custom domain, you can proceed with entering the domain within CommentSold.
- Select Setup in the side menu of your CommentSold dashboard.
- Select Custom Domain from the options listed at the top of the page.
- Enter your domain address in the Set custom domain field (e.g., myshop.com). You do not need to enter www at the beginning of the domain.
- Select the Set button.
Once you enter and set your custom domain, CommentSold will display a list of A and CNAME records that you will update in your domain registrar (e.g., GoDaddy, Square Space, etc.). Don't worry—we walk you through this step next!
Update DNS Records in Your Domain Registrar
Updating the DNS records in your domain registrar is a straightforward process. We have broken this part into different steps, which you can follow by selecting the tabs below.
- In a separate tab, log in to your GoDaddy account.
- Select My Account and the top of the page, then select Domains.
- Select the DNS drop-down in the top menu, and then select Manage Zones.
- Enter your custom shop domain in the field provided and select Search.
Under the DNS Records section, you will need to add the A Records as listed in CommentSold.
- First, delete any existing A Records in GoDaddy by selecting the Delete button to the far right of the record row.
- Navigate back to your CommentSold tab and copy the first A Record listed.
- In GoDaddy, Select the Add button on the far right of the DNS Records section.
- Complete the new fields as follows:
- Type: Select A from the drop-down.
- Name: Enter the @ symbol.
- Value: Paste the A Record you copied from CommentSold.
- TTL: Select 1 Hour from the drop-down.
- Select Add Record.
- Repeat Steps 2-5 for the remaining A Records listed in CommentSold.
Your last step here will be editing the CNAME Record to reflect what is listed in CommentSold.
- Navigate to your CommentSold tab.
- Locate and copy the CNAME Record listed.
- In GoDaddy, locate the CNAME record named www and select the Edit button to the far right of the row.
- In the Value field, delete the prior name and paste the CNAME record you copied from CommentSold.
- Select Save.
A Records as they appear in CommentSold:
151.101.2.132
151.101.66.132
151.101.130.132
151.101.194.132
CNAME records as they appear in CommentSold:
For TTL (Time To Live) for each record, please specify 1 hour (3600)
Note: Per GoDaddy, it can take up to 48 hours for a new domain to take full effect after you've updated the DNS records. You may need need to wait this amount of time before you proceed with the remainder of your custom domain setup.
Verify Your Domain in CommentSold
Once you have updated the A and CNAME Records in GoDaddy (or your preferred domain registrar), you can verify your domain connection in CommentSold.
- Select the green Verify bottom at the bottom of the page.
- The verification process can take several minutes.
- If you receive the error "Unable to verify domain. Please check the request records. It may take a few minutes to update," then we recommend you wait 5-10 minutes before selecting the Verify button again.
- Once verified, CommentSold will issue a certificate. This might be immediate, but in some cases, it might take 5-10 minutes. If that is the case, wait the recommended time before selecting the green Complete button.
Your custom domain is now verified and ready for use with CommentSold. Shoppers who visit your domain address will now be directed to where your shop URL would take them (either to your webstore or to their account page, depending on your shop settings).
Instructions for Updating DNS Records for Other Domains
The steps outlined in this article walk through how to add a custom domain for GoDaddy. Below, we've gathered links to other popular domain registrars that outline the process for updating DNS records (both A and CNAME records).
| Network Solutions | |
| Dotster | |
| Google Domains | |
| BlueHost | |
| Wix | |
| Square Space | |
| Square Online |
Troubleshooting
Having Trouble?Here are a some common errors with resolutions: Updated DNS records but still not working? DNS propagation usually only takes a few minutes but it can take up to 48-72 hours for DNS updates to begin working. You can check the DNS propagation here: DNS Propagation Checker - Global DNS Checker Tool Custom Domain Tab not visible? Only the account Super Admin can view/edit this tab. A Record is uneditable/unable to remove If an A record is not editable, this indicates it is pointing the domain somewhere else. Different domain providers have different processes for removing these. Contact your domain provider directly to remove that redirect. Error: “We do not hold your nameserver” This means at some point you changed your domain’s nameservers to someplace other than the domain registrar. You will need to edit the domain’s DNS records with the nameserver provider. If you are not sure who holds the nameserver, you can check here: NS Lookup - Lookup Nameserver of any Domain Error: “Unable to add domain: Duplicate domain” Please contact CommentSold support for assistance. Error: “Your connection is not private” Possible Causes and Solutions:
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Learn More
- Verify Your Domain with Facebook. Learn how to quickly verify your custom domain in Facebook so you can start creating ads and tagging products.
- Create a Facebook Product Catalog. Learn how you can create a Facebook product catalog for advertising and tagging products on Facebook and Instagram.
- Run Facebook Ads with CommentSold. Learn everything you need to know to run Facebook Ads with CommentSold.
- Prioritize Conversion Events in Facebook. Learn how to optimize your Facebook ad campaigns while respecting your followers' data privacy settings in Facebook.