The Top Offenders report helps you identify shoppers who frequently add products to their carts but do not complete their purchases. It tracks cart activity across your webstore, mobile app, and live sales, so you can review patterns such as removed or expired cart items and take action when needed.
Use this report to investigate repeated cart activity, review shopper details, and manage customer access. You can also use it to help identify shoppers who may benefit from the First Paid First Served setting.
Use the table of contents below to navigate to specific sections of this article:
- How the Top Offenders Report Benefits Your Business
- Run a Top Offenders Report
- Examine the Top Offenders Report
- FAQs
How the Top Offenders Report Benefits Your Business
- Quickly identify shoppers who hoard inventory and/or frequently let their carts expire.
- View customer email addresses and identify potential spam customers.
- Block offending customers from a single screen.
Run a Top Offenders Report
- Select Reporting in the side menu of your CommentSold dashboard.
- Select Customers from the report options listed at the top of the page.
- Define your Start Date and End Date in the fields provided, then select the Retrieve button.
- Scroll to Top Offenders drop-down and expand to view the report.
- Select Export CSV to download the report.
Examine the Top Offenders Report
Once you have entered the desired date range, you can view the following data in the Top Offenders table:
- Name. Displays the shopper's first and last name. You can select a shopper's name to jump straight to their customer record.
- Email. Displays the email address associated with the shopper's account.
- Removed. Displays the number of products the shopper has removed from their cart during the selected date range.
- Abandoned. Displays the number of products the shopper has let expire in their cart during the selected date range.
- Returned. Displays the number of products a shopper has returned in the selected date range.
FAQs
Which shopping channels are included in the report?
The report tracks cart activity from your webstore, mobile app, and live sales.
What does Only show customers that have never ordered do?
When enabled, this setting excludes shoppers who have previously purchased from your business. When disabled, the report includes shoppers regardless of purchase history.
Can I open a shopper’s customer record from the report?
Yes. Select the shopper’s name in the Name column to open their customer record.
Can I export the report?
Yes. Select Export Results to download the table as a CSV file.
Can I block a shopper from the report?
Yes. Select Block Customer on the far right of the shopper’s row. You can learn more about blocking customers in the customer-blocking guide.