Enable Your Loyalty Program

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  In this article, you'll learn:

  • How to enable and configure your CommentSold loyalty program.
  • How to offer bonus credit during live sales.
  • How to view customer loyalty credit balances and history.
  • How refunds affect loyalty credit.

About Loyalty Programs


A loyalty program is a marketing strategy that shops can use to encourage their shoppers to purchase and continue purchasing items from their shop.

With CommentSold, your shoppers can earn account credit with every purchase that they can then apply to a future purchase.

How a Loyalty Program Benefits Your Shop


  • Incentivize shoppers to keep purchasing from your shop.
  • Shoppers can use loyalty credit as store credit on future purchases.

How the Loyalty Program Works


When you enable your loyalty program, you'll set a base percentage that shoppers can earn on every purchase. This includes the purchase of gift cards, waitlist authorized items, and comment charge purchases.

CommentSold will multiply each order’s subtotal by that percentage after it deducts:

  • Sales tax
  • Shipping costs
  • Applied coupons or discounts (with the exception of secondary offers)
  • Any portion of the payment made with account credits or gift cards

These amounts do not count toward earning loyalty credit.

CommentSold will retract earned loyalty credit on items a shopper returns to your shop. If you choose to refund the order back to the card used for the purchase, then CommentSold will display the amount of credit to be retracted. 

If you choose to refund the customer using store credit, there is no need to retract loyalty credit. Shoppers will keep their original loyalty credits; however, they will not earn any additional loyalty credits when they pay with store credit. Shoppers can only earn loyalty credits with each new payment.

Learn more about processing returned items here.

Set Up Your Loyalty Program


Setting up your loyalty program involves three steps: enabling the program, choosing your conditions, and enabling a live sale bonus (optional).

1. Enable Loyalty Program 2. Choose Loyalty Conditions 3. Enable Live Sale Bonus

  1. Select Setup in the side menu of your CommentSold dashboard.
  2. Select Loyalty Program at the top of the page.
  3. Select the Enable Loyalty toggle to configure your program settings.

View Customer Loyalty Credit Balance


At any time, you can view the balance of a customer's loyalty credit from the Customers page in CommentSold.

View Credit Total View Credit History

  1. Select Customers in the side menu of your CommentSold dashboard.
  2. Scroll to locate a specific customer or use the Search field in the top-right corner of the table.
  3. View the total in the Store Credit column toward the right side of the table.

What Your Shopper Experiences


After each purchase, customers will receive a notification email that details the amount of credit they earned with the purchase.

If the shopper selects the View My Account Page button, they'll be taken to their account page where they can view their current account credits.

Loyalty Email Account Page Loyalty Credits

Learn More


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