Configure Package & Shipping Carrier Preferences Using FlexLabels

This setting allows you to enter package information, carrier preferences, and settings for various boxes, poly mailers, and other package types you use to ship orders.

Enabling the FlexLabels feature will automatically enable the following settings:

Auto-Purchase Prepaid Credit. You can adjust this setting on your Prepay Labels settings page.
Combine Orders. You can view this setting on your Fulfillment settings page.
Bulk Print Packing Slips. You can adjust this setting in your Fulfillment settings

Step 1: Enable Flexlabels

Select Setup in the side menu of your CommentSold dashboard.
Select Shipping from the options listed at the top of the page.
Select Package Preferences from the submenu.
Locate the Flexlabels option and select the toggle on the right side of the page.

Step 2: Add Your Package & Carrier Preferences

Next, set up your package preferences to streamline fulfillment.

Select Setup in the side menu of your CommentSold dashboard.
Select Shipping from the options listed at the top of the page.
Select Package Preferences from the submenu.
Choose your package preference:
- Poly Mailer. Soft packaging (often used for clothing and textiles).
- Box. Hard-sided packaging.
Select your preferred carrier:
- USPS. Select this option if you always generate a USPS label when using this package type..
- UPS. Select this option if you always generate a UPS label when using this package type
- Best Rate. Select this option if you wish for CommentSold to choose the cheapest label option for this package type.
Enter the following information for the package:
- Name of Package. Enter a name for your package (e.g., Small Box 8x8x6 or Large Poly Mailer). This name will appear on the barcode for the package.
- Length. Enter the length dimension in inches
- Height. Enter the height dimension in inches.
- Weight. Enter the weight dimension in inches.
Select Add Package.

You can quickly add a USPS Flat Rate Package and have CommentSold add the package dimensions for the option.

Select Setup in the side menu of your CommentSold dashboard.
Select Shipping from the options listed at the top of the page.
Select Package Preferences from the submenu.
Select USPS Flat Rate and Regional Packaging as your package type.
Choose the correct package option from the Package drop-down.
Select Add Package.

Step 3: Assign Flexlabels Permission to Your Team Members

You will need to assign Flexlabels permission to each team member who will fulfill orders using Flexlabels.

Note: Any user with All Permissions assigned will automatically have access to Flexlabels once you have enabled it.

Select Team in the side menu of your CommentSold dashboard.
Locate the team member to whom you wish to assign Flexlabels permission, then select the three-dot icon to the far right of the row.
Select Edit User from the drop-down list.
Select the checkbox to the left of Purchase Flexlabels.
Select Update User at the bottom of the page.

Step 4: Print Package Barcodes

If you’re using scanner based fulfillment processes, you’ll want to print out the barcodes associated with your package preferences. This allows you to scan your package type to create a shipping label for packages.

Select Setup in the side menu of your CommentSold dashboard.
Select Shipping from the options listed at the top of the page.
Select Package Preferences from the submenu.
Select Print All Barcodes beneath your list of packages.
Select the Label Type from the drop-down.
A printer preview window will appear for your specific device. Select Print.

Should I print "Print Refund Barcode" and "Print Confirmation Barcode"? These barcodes are included when printing all barcodes. We discuss their uses in our Fulfill Orders Using Flexlabels article.

Select Setup in the side menu of your CommentSold dashboard.
Select Shipping from the options listed at the top of the page.
Select Package Preferences from the submenu.
Locate the package for which you need to print a barcode, then select the three-dot icon on the far right of the package row.
Select Print Barcode from the drop-down list.
Choose your label size, if needed, then select Save and Print.
A printer preview window will appear for your specific device. Select Print.

Where can I print the Refund and Confirmation barcodes? These barcodes are located beneath your list of packages.

Best Rate Option (Flex Labels)

When shops process orders in batches, will CS look at the cumulative amount for the batch by type and then choose the option that is cheapest overall, or is it truly choosing the cheapest option for each order?

Each order is calculated separately and if we are given a quote for both priority and GA from the same vendor we choose the cheaper of the two.

There are lots of factors that go into buying labels. It is not often just the cheapest, but also shop configuration, if there are any errors with any of the carriers, differences between the carriers, the type of package selected, hazmat requirements, package size and type.

Troubleshooting Issues

Expand this section to know about the common errors and how to troubleshoot them.

Having trouble?

Here are some common questions and resolutions.

Not getting UPS as an option when using Best Rate?
- Check your zip code under Setup. Select Shop, then go to Business Address. UPS requires a full nine-digit zip code to verify.

Configure Package & Shipping Carrier Preferences Using FlexLabels

Step 1: Enable Flexlabels

Step 2: Add Your Package & Carrier Preferences

Step 3: Assign Flexlabels Permission to Your Team Members

Step 4: Print Package Barcodes

Best Rate Option (Flex Labels)

Troubleshooting Issues

Having trouble?

We're here to help