POS Quick Configuration Guide

Equipment

• Credit Card Readers (Provided by CommentSold)
• Bluetooth Barcode Scanner
• Bluetooth receipt printer 

Before You Start

• Fully Charge your Credit Card Readers
• Charge your Bluetooth Barcode Scanner and pair it with your iPad.

Pair Your Devices with Your iPad

Barcode Scanner

• To pair the Barcode scanner to the iPad, use the barcodes in the instruction manual to put the scanner into “iOS Pairing Mode” or “Bluetooth Pairing”.
• Open the Settings screen on your iPad, click on Bluetooth, and look for the Barcode scanner at the bottom of the list.
• Click on it to pair.
• Open the Notes App on your iPad and scan any barcode to make sure text appears.  If text appears in the notepad, your Scanner is set up correctly!

This pairing process is finished. You do not need to connect this device to the CommentSold App.

Receipt Printer

• To pair the printer to the iPad, use the barcodes in the instruction manual to put the scanner into “iOS Pairing Mode” or “Bluetooth Pairing”.
• Open the Settings screen on your iPad, click on Bluetooth, and look for the Barcode scanner at the bottom of the list.
• Select on it to pair.

This pairing process is finished in a second step within the CommentSold App later.

App Setup

Run a Test Transaction

• Scan a product barcode to add an item to your cart.
• Select ADD CUSTOMER to attach a customer to this cart.
• Select ADD DISCOUNT to add a coupon to this Order.
• Select ADD ORDER NOTE to add an example Order Note.
• Select PAY to view the checkout screen.
• Select CREDIT CARD to make sure the Card Reader is working correctly.

Troubleshooting

Where can I find the user manual for the card reader?

You can view it here:

https://d37ugbyn3rpeym.cloudfront.net/terminal/product-sheets/m2_product_sheet.pdf

For more information, view the manufacturer setup guide here: Set up Stripe Reader M2

How do I know what the status lights mean on the card reader?

When the reader is actively connecting to the app, the status LEDs on top of the reader flash four times. 

Once connected, the first status light will flash at five-second intervals. 

My card reader will not connect. 

It can take up to 15 minutes for the card reader to connect the first time. This is because the card readers require a 10-minute update the first time they are connected to the CommentSold POS app. 

They also need to be nearly fully charged, or it will not update.

My card reader appears disconnected

The reader automatically goes into standby mode after 10 hours of inactivity. The reader stays connected to your device while in standby mode and will automatically exit standby mode when you resume activity.

How do I turn my card reader off?

You can turn off the reader manually by pressing and holding the power button for four seconds. When the reader turns off, the four LEDs light up and then turn off one by one to indicate that it has turned off.

Card Reader Error: “Device cannot be paired”

1. Press the power on button to restart your device. 
2. Check if you can find the device’s “Serial Number” (Shown on the back of the device) in the “Scanned Device List” of your smartphone or tablet. 

Card Reader lost the connection with my smartphone or tablet.

1. Press the power on button to turn on the device again. The device will automatically connect with your smartphone or tablet again. 
2. The device may be at a lower battery level. Please use the USB cable to recharge it, then retry. 
3. Ensure the device or smartphone/tablet is within the reception range.
4. Check for any software updates needed on the iPad. You can check by going to Settings > General > Software Update.
5. Try logging out of the app and back in. This may jump-start the connection and force the reader to reconnect.
6. While the App is searching, try pressing the side button on the reader 2-3 times rapidly.
7. Restart the card reader by holding down the square button on the side until all of the lights go out one by one, waiting 60 seconds, and then pressing the button again.
8. Disconnect the card reader in the POS app and reconnect. 
9. Reset location permissions (Confirm in the iPad settings that the app has full location permissions. No location data will cause the card reader to not function). Check this by going to Settings > General > Transfer & Reset iPad > Reset > Reset Location & Privacy. You may need to restart the device. 
10. Reboot the iPad

The Card Reader cannot read the card successfully

Check these first:

1. Press the power on button to turn on the device again. The device will automatically connect with your smartphone or tablet again. 
2. The device may be at a lower battery level. Please use the USB cable to recharge it, then retry. 
3. Ensure the device or smartphone/tablet is within the reception range. 

Swiping or inserting a card 

1. Check if the device has power when operating and ensure devices are connected. 
2. Check if the application instructs to swipe, insert, or tap the card. 
3. Ensure that there is no obstacle in the card slots. 
4. Check if the magstripe or chip of the card is facing the right direction when swiping or inserting the card. 
5. Ensure that your phone/ tablet is a supported model for this device’s operation. 
6. Swipe or insert the card at a more constant speed. 

Tap Card 

1. Check if the card supports NFC payment. 
2. Ensure that the card is placed within a 4cm range on top of the NFC marking. 
3. Take out the NFC payment card from your wallet or purse for payment to avoid any interference.

Card Reader not responding

Use a paper clip to press the reset button at the bottom for a reboot.

Card Reader keeps disconnecting

First, confirm the reader is not just in standby mode. (See How do I know what the status lights mean on the card reader? above)

If the reader is NOT in standby mode, this is almost always caused by pairing the card reader from the iPad's Bluetooth Settings rather than within the POS App itself.  We have seen this issue completely go away if you follow these steps exactly:

1. Unpair the Card Reader from within the iPad's Settings screen.  Here’s how:
   • Open the Settings App on your iPad.
   • Select Bluetooth.
   • Locate the Card Reader device. It has a name that starts with STRMXXXXXX, and select the little i bubble next to it.
   • Select Forget this Device.
2. Reboot your iPad. Even if you recently restarted your iPad, restarting now is important.
3. Open the CS POS App.
4. Turn on the Card Reader.
5. In the CS POS app, select Menu > Settings.

Select Connect under Card Reader.

Select Connect under Card Reader.

Still not connecting? Check that the app has Location Services turned on in the iPad.

1. Go to Settings > Privacy > Location Services.
2. Make sure that Location Services is on.
3. Scroll down to find the CS POS app.
4. Tap the app and select one of these options:
   • While Using the App
   • Always: Allows access to your location even when the app is in the background.

Error: Discovery timed out. Please ensure your device is on.

1. Restart the card reader
2. Fully disconnect the card reader
3. Reset location permissions
4. Reboot the iPad

If none of these steps work, try re-installing the app.