Live takeovers in CommentSold let team members, employees, contractors, or guest hosts run or participate in your live sales. Set up team member access for hosts using your CommentSold account, and use Live History and reporting tools to review sales performance after the event.
Use the table of contents below to navigate to specific sections of this article:
- What is a Live Takeover
- Taking Over a Live
- Reporting for Live Takeovers
- Best Practices for Live Takeovers
- FAQs
What is a Live Takeover?
A Live Takeover is when someone other than the primary shop owner hosts or participates in a live sale. This could include:
- A team member conducting the live sale independently.
- A guest influencer or partner joining the live sale.
- An employee or contractor hosting the sale on behalf of the shop.
CommentSold supports Live Takeovers in two ways depending on how you want to run the sale.
Taking Over a Live
If someone needs to run the live sale directly from your CommentSold account, you can create a team member login with the correct permissions.
Add a Team Member
- Select Team from the side menu of your CommentSold dashboard.
- Select Add Member on the right side of the screen.
- Enter the team member’s Name, Email, and Password.
- Passwords must be at least ten characters.
- Select the permissions they need for their role.
- To grant full access, select All Permissions.
- Select Add User at the bottom of the page.
| Important: Be sure to assign the correct permissions so the host can access live selling tools and related features. |
Next Step
Once the team member has been added, they can log in and begin hosting live sales.
For full broadcasting steps, refer to the Going Live with CommentSold article.
Use MultiSource Live when you want the shop admin to remain in control while inviting another person to join the live as a guest host.
This is ideal for:
- Influencer collaborations
- Vendor showcases
- Guest presenters
- Co-hosted live sales
Invite a Guest Host
- Select Live from the side menu of your CommentSold dashboard.
- Select Multisource Live from the options listed at the top of the page.
- Select Invite Guest at the bottom of the Live Stream Setup section.
- You will see two ways to share the invite:
- Scan QR Code
- Scan the QR code using your mobile device camera.
- Choose Share to send the link through text, email, or another app.
- Copy Live Link
- Copy the invitation link.
- Paste and send it to the guest host.
- Scan QR Code
On the Guest Device
- Tap the shared link.
- A browser broadcast window will open.
- Allow access to the camera and microphone if prompted.
- Tap the red record button to send the feed to your MultiSource overview.
Tip! If the guest is in the same room as the main host, mute one device to reduce background noise or echo.
For full broadcasting steps, refer to the Going Live with CommentSold article.
Reporting for Live Takeovers
The reporting you use depends on who hosted the live sale.
If Hosted by an Employee or Contractor
Use the following reports:
- Live History
- Locate the live sale to review performance metrics and insights.
- Reporting > CSV > Report #11
This is useful for internal tracking and employee performance.
If Hosted by Another Business or Partner
Use the following reports:
- Insights > Sell Through > Detailed Sell Through by SKU by Live Week Cohort
- Reporting > CSV > Report #11
This helps identify item performance, sales totals, and information that may need to be shared with a partner later.
Best Practices for Live Takeovers
- Confirm permissions before the live begins.
- Test camera, microphone, and internet connection in advance.
- Share expectations with guest hosts before going live.
- Use reporting after the event to review performance and reconcile sales.
- Run a short test live when using guest hosts for the first time.
FAQs
What is a Live Takeover?
A Live Takeover is a live sale hosted or co-hosted by someone other than the primary shop owner, such as a team member, employee, contractor, influencer, or business partner.
How can I let a team member host a live sale?
Add the person as a team member from the Team section of your CommentSold dashboard. Enter their details, assign the permissions they need, and select Add User. They can then log in and host live sales.
What permissions should I give a Live Takeover host?
Assign the permissions the host needs to access live-selling tools and related features. Select All Permissions only if the host requires full access.
Where can I find reports for a live sale hosted by an employee or contractor?
Use Live History to review performance metrics and insights. You can also go to Reporting > CSV > Report #11 for additional reporting.
Which reports should I use for a live sale hosted by another business or partner?
Use Insights > Sell Through > Detailed Sell Through by SKU by Live Week Cohort and Reporting > CSV > Report #11 to review item performance and sales totals.
What should I do before a Live Takeover?
Confirm the host's permissions, test the camera, microphone, and internet connection, and communicate expectations before the event. If you're using a guest host for the first time, run a short test live.
Can I review a Live Takeover's performance after it ends?
Yes. Use Live History and the relevant reporting tools to review performance, track sales, and reconcile results after the live sale.