What Happens During a Pre-Recorded Broadcast
When the scheduled broadcast begins:
- Products appear at the exact timestamps they were scanned during recording.
- Info banners replay at their original timestamps.
- Live chat remains open and active in real time.
- The broadcast automatically ends when the recording duration completes unless ended early by an admin.
- Shoppers see either a Live or Pre-Recorded badge depending on your selected setting.
- Push notifications are sent if enabled during scheduling.
Auto-Cancellation Rules
In some situations, the system automatically cancels the scheduled broadcast.
Scenario
Another live sale or pre-recorded broadcast was already active
Cancellation Reason
"A live sale was already in progress at the scheduled start time."
Scenario
Recording was not fully processed before the scheduled start
Cancellation Reason
"Recording was not ready at the scheduled start time."
Scenario
Recording video file unavailable
Cancellation Reason
"Recording URL unavailable — cannot broadcast."
Tip! If a traditional live sale is active and a pre-recorded broadcast is scheduled within 30 minutes, warning alerts appear at:
before the scheduled start time. |
Recording Statuses
| Status | Meaning |
| Pending | Session created and stream setup is in progress |
| Wowza Ready | Stream infrastructure ready; recording has not started |
| Recording | Recording is actively in progress |
| Processing | Recording stopped and video is being encoded |
| Ready | Recording successfully processed and ready to schedule |
| Failed | Video processing failed and must be re-recorded |
| Draft | Saved without a schedule |
| Scheduled | Scheduled for future broadcast |
| Broadcasting | Currently live |
| Completed | Broadcast completed successfully |
| Cancelled | Broadcast cancelled manually or automatically |
Limitations
- Pre-recorded broadcasts are available only on the mobile app and website.
- Facebook and Instagram broadcasting are not supported for pre-recorded broadcasts.
- Only one recording/live session can be active per shop at a time.
- Scheduled broadcasts cannot overlap.
- Failed recordings cannot be scheduled and must be re-recorded.
- Live Overview as a stream source is unavailable when multi-host streaming is forced on.
- Maximum recording duration is enforced automatically.
| Important! Deleting or discarding a recording is permanent and cannot be undone. Cancelling a scheduled broadcast does not delete the recording. |
Frequently Asked Questions
Do I need to be online when the broadcast starts?
No. Once scheduled, the system automatically broadcasts the recording at the scheduled time.
Can shoppers chat during a pre-recorded broadcast?
Yes. Chat remains live and active during the entire broadcast. Your team can access the Live Overview tab as usual while the recorded live is broadcasting.
Can I reschedule a broadcast?
Yes. Open the broadcast from Live History and update the schedule from the Edit page.
What happens if I cancel a scheduled broadcast?
The schedule is removed, but the recording is preserved and can be rescheduled later.