What Happens During a Pre-Recorded Broadcast
When the scheduled broadcast begins:
- Products appear at the exact timestamps they were scanned during recording.
- Info banners replay at their original timestamps.
- Live chat remains open and active in real time.
- The broadcast automatically ends when the recording duration completes unless ended early by an admin.
- Shoppers see either a Live or Pre-Recorded badge depending on your selected setting.
- Push notifications are sent if enabled during scheduling.
Auto-Cancellation Rules
In some situations, the system automatically cancels the scheduled broadcast.
| Scenario | Cancellation Reason |
| Another live sale or pre-recorded broadcast was already active | "A live sale was already in progress at the scheduled start time." |
| Recording was not fully processed before the scheduled start | "Recording was not ready at the scheduled start time." |
| Recording video file unavailable | "Recording URL unavailable — cannot broadcast." |
Tip! If a traditional live sale is active and a pre-recorded broadcast is scheduled within 30 minutes, warning alerts appear at:
before the scheduled start time. |
Recording Statuses
| Status | Meaning |
| Pending | Session created and stream setup is in progress |
| Wowza Ready | Stream infrastructure ready; recording has not started |
| Recording | Recording is actively in progress |
| Processing | Recording stopped and video is being encoded |
| Ready | Recording successfully processed and ready to schedule |
| Failed | Video processing failed and must be re-recorded |
| Draft | Saved without a schedule |
| Scheduled | Scheduled for future broadcast |
| Broadcasting | Currently live |
| Completed | Broadcast completed successfully |
| Cancelled | Broadcast cancelled manually or automatically |
Limitations
- Pre-recorded broadcasts are available only on the mobile app and website.
- Facebook and Instagram broadcasting are not supported for pre-recorded broadcasts.
- Only one recording/live session can be active per shop at a time.
- Scheduled broadcasts cannot overlap.
- Failed recordings cannot be scheduled and must be re-recorded.
- Live Overview as a stream source is unavailable when multi-host streaming is forced on.
- Maximum recording duration is enforced automatically.
| Important! Deleting or discarding a recording is permanent and cannot be undone. Cancelling a scheduled broadcast does not delete the recording. |
Frequently Asked Questions
Do I need to be online when the broadcast starts?
No. Once scheduled, the system automatically broadcasts the recording at the scheduled time.
Can shoppers chat during a pre-recorded broadcast?
Yes. Chat remains live and active during the entire broadcast. Your team can access the Live Overview tab as usual while the recorded live is broadcasting.
Can I reschedule a broadcast?
Yes. Open the broadcast from Live History and update the schedule from the Edit page.
What happens if I cancel a scheduled broadcast?
The schedule is removed, but the recording is preserved and can be rescheduled later.