The Subscriptions report provides insights into your shop's recurring subscription performance, helping you monitor subscriber growth, recurring revenue, payment issues, and customer activity.
To access subscription reporting, select Subscriptions from the side menu of your CommentSold dashboard.
The reporting dashboard includes high-level metrics such as:
- Monthly Recurring Revenue (MRR)
- Total Active Subscribers
- Payment Failures
- Revenue at Risk
Subscription reports are organized into the following tabs.
Monitor product-level subscription performance, including:
- Active subscribers
- Payment failures
- Paused subscriptions
- Cancelled subscriptions
- Capacity
- Waitlist
- Revenue
- Subscriber growth
- Lifetime revenue
Available report views include:
- Overview
- Capacity & Waitlist
- Revenue
- All Columns
Reports can be exported.
View subscription activity for individual customers, including:
- Subscription product
- Subscription type
- Status
- Billing cadence
- Next billing date
- Last successful charge
- Signup date
- Lifetime spend
- Cancellation reason
Reports support filtering by:
- Status
- Subscription type
- Date range
Understanding Payment Failures
Subscriptions with failed renewal payments appear in both the dashboard summary and the Customers report.
When a renewal payment fails:
- The subscription moves to the Payment Failed status.
- The customer automatically receives a failed payment notification email.
- The customer must update their payment method before future renewals can continue.
Monitoring payment failures regularly can help reduce subscriber churn and recover recurring revenue.
Best Practices
Review your subscription reports regularly to help identify trends and improve subscription performance.
Consider monitoring:
- Subscriber growth over time.
- Products with the highest recurring revenue.
- Failed payments that require customer follow-up.
- Cancelled subscriptions to identify potential retention opportunities.
- Capacity and waitlist data for Subscription Boxes to help plan future inventory.
Regularly reviewing these reports can help you optimize inventory planning, improve customer retention, and better understand your shop's recurring revenue performance.