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Ship Using ShipStation

Abdul Sameer

Use the table of contents below to navigate to specific sections of this article:

What Is ShipStation?

ShipStation is a web-based shipping platform that helps retailers manage small parcel shipping and e-commerce fulfillment. ShipStation offers a wide variety of different shipping and packaging options, so some retailers will choose ShipStation to buy, print, and manage shipping labels. 

With CommentSold's ShipStation integration, orders from CommentSold will pass through to ShipStation, where you can manage the entire shipping label creation and fulfillment process.

  Shipping internationally? ShipStation is a great option to generate and print international shipping labels, but don't forget to set your international shipping costs and settings in CommentSold. Learn more here.

Expected Behaviors

  • Sync orders instantly from CommentSold into ShipStation.
  • Create/print labels in Shipstation, not in CommentSold. Label & tracking info syncs back to CommentSold. 
  • Fulfill orders in Shipstation, not in CommentSold. Fulfillment status syncs back to CommentSold. 
  • Orders placed before Shipstation was connected will not be synced. They can be manually synced with ShipStation using the “sync with ShipStation” button on each order in the Orders tab of CommentSold. 
  • Cannot be used in combination with CommentSold's Flex Labels feature. 
  • Bin locations in CommentSold do not sync to Shipstation packing slips.

Locate ShipStation API Keys

  1. Select the gear icon in the top-right corner of your ShipStation dashboard.
  2. Select the Account drop-down on the left side of the page, then select API Settings.
  3. In the API Keys section, select Generate API Keys.
  4. Copy or write down your API Key and API Secret–you'll need to enter both in CommentSold.
  Note: Your API Key and API Secret will appear as a string of letters and numbers. The above example shows these items as asterisks for privacy. You should never share API information publically.

Enter API Keys in CommentSold

  1. Select Setup in the side menu of your CommentSold dashboard.
  2. Select Fulfilment from the menu at the top of the page.
  3. Select ShipStation under Shipping Label Creation.
  4. Paste or enter your ShipStation API Key and API Secret in the corresponding fields.
  5. Select Connect to ShipStation.

You're now ready to ship with ShipStation! Moving forward, any orders placed via CommentSold will sync to your ShipStation account. If any customers have placed orders before this integration, you would need to enter those orders in ShipStation manually.

  Note: Your API Key and API Secret will copy and appear as a string of letters and numbers. The above example shows these items as asterisks for privacy. You should never share API information publically.

Configure ShipStation Settings in CommentSold

  • Sync Local Pickup Orders. Enable to sync local pickup orders to your ShipStation account. This might be helpful when running reporting in ShipStation.
  • Fulfillment Notifications. Enable to send email and Messenger notifications via CommentSold to opted-in customers. Notifications let customers know your shop fulfilled their order and that it will ship soon.
  • Receive an Email when an order fails to sync with ShipStation. Enable to receive an email whenever an order fails to sync with ShipStation. Emails send to the email address set for your account.

FAQs

  • How do I recognize a CommentSold order in Shipstation?
    • The order number will have CS at the beginning and then the order number. For example CS6 for Order ID 6 in CommentSold.

 

  • How do I refund a shipping label that was created in ShipStation?
    • Labels created in ShipStation must be refunded in ShipStation directly.

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