Ready to fulfill your TikTok orders? You can do so right from your CommentSold Orders page! Tik Tok
With the CommentSold + TikTok integration, all TikTok orders will flow through to your CommentSold Orders page where you can fulfill the orders just as you would orders placed via your website and mobile app.
TikTok Order Notifications
When you log into CommentSold (or navigate to your dashboard), you’ll see a banner at the top of the page alerting you to any new TikTok orders needing fulfillment.
You can jump straight to your Orders page by selecting the Manage Orders link within the banner.
Understanding TikTok Order Badges
On your Orders page, you’ll see badges within each TikTok order that alert you to the status of that order. For example, if the order is Awaiting Shipment or has been Canceled.
Hovering over the badge will give additional context to canceled orders.
| REMINDER: TikTok allows customers to cancel an order within 1 hour of placing the order. CommentSold will alert you to orders still within the 1-hour remorse window and will prevent you from fulfilling the order until that 1-hour window passes. |
FAQs
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How soon do I have to ship TikTok orders?
- TikTok orders must be shipped within 3 business days of the customer placing the order.
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Can I combine TikTok orders?
- Yes! CommentSold will combine any TikTok orders for a customer just as it would orders placed via your mobile app and website.
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What if a customer cancels their order?
- Customers can only cancel their order during TikTok’s 1-hour remorse period.
- Once a cancellation request is received, you have 24 hours to confirm and process the refund. If it is not confirmed or processed within 24 hours, TikTok will automatically approve it & issue a refund. Learn more about issuing refunds here.
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I use Avalara in CommentSold. Will my Tiktok orders get synced to Avalara?
- Since TikTok handles the payment processing for these orders, the tax calculation for these orders is also performed within TikTok. CommentSold imports that information into CS along with the order.
- To avoid duplicate taxation, TikTok orders do not get synced into your Avalara account.
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I didn’t see a banner about a return/refund for a Tiktok order
- If the return/refund was auto-approved by Tiktok, you will not see a banner in CS.
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I processed a TikTok order but I’m not ready to ship. Can I restart the shipping timer?
- Yes! Moving the order back to Paid will reset the timer even if the packing slip was already printed.
- To do this, contact our Support team to have the order status changed back to Paid.
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The order has the wrong address. How do I change it?
- There is no way to update the address in TT Seller Center. You can manually create a shipping label in CS, add the tracking number to the order on Tiktok and mark the order fulfilled.
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Can customers place local pickup orders on Tiktok?
- No, local pickup is not supported on Tiktok at this time
Troubleshooting Errors
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Here are some common errors and their resolutions: Error “Could not find combinable orders” A request gets sent to TikTok to check if orders can be combined. This error would mean that TikTok will not allow these orders to be combined. There are no steps we can take to change this at this time and you will have to ship the orders separately. An order came through with redacted customer info (fields say *****) You’ll need to adjust your Tiktok Shipping Template to ‘Shipped by seller’ to avoid this on future orders. For the redacted order, you can print a shipping label from TikTok and manually mark as fulfilled in CS. Customer was not charged the full product amount OR Customer was not charged the full shipping amount This usually means the order had TikTok Shop discounts applied. You can check this in the TikTok Seller Center by viewing the full order details. TikTok Shop offers product discounts/promos to TikTok buyers. TikTok will pay back this amount to the seller as part of a monthly settlement/payment. Sellers cannot opt out of Tiktok discounts Order fulfilled in Tiktok not showing fulfilled in CS The order will have to be manually fulfilled in CS. Tiktok orders should always be fulfilled in CommentSold. Order didn’t sync over to CS from Tiktok
Tracking number for the order did not sync to Tiktok This happens when an order is fulfilled through Shopify instead of CommentSold. You will need to manually add the tracking into the order on Tiktok. |