Auto-combining orders lets you streamline your shipping and fulfillment process by combining multiple orders from the same customer and address into a single package. Save time, reduce costs, and deliver a more efficient shopping experience!
Before you get started:
- Ensure all products have accurate weights listed on their product record
- Enable Use CommentSold Shipping on your Shipping settings page
- Configure remaining Shipping settings
- Connect your label printer
- Purchase shipping credit for your labels
- Recommended: Enable auto-purchase shipping credit toggle
Step 1: Enable Combine Orders
For auto-combining orders to work, you must first enable Combine Orders on your Fulfilment Settings.
- Hover over the side menu of your CommentSold dashboard, then select Setup.
- Select Fulfillment from the options listed at the top of the page.
- Locate Combine Orders and then enable the toggle.
- Enter a number for Max Items to Combine Per Order.
- You might want to set a limit on combined items per order to manage shipping costs and packaging efficiency. For example, if shipping more than five items significantly increases shipping label costs, you can set the limit to five or fewer. This helps control expenses and ensures packages are a convenient size for handling and delivery.
- Select Save.
Note: If the number of items exceeds the Max Items to Combine Per Order, remaining items will be batched in an additional order.
How Does It Work?
Once enabled, orders with the same shipping address will combine at the shipping level. The orders will still appear individually on your Orders page, but will show as combined on the packing slip, during shipping label creation, and on the final shipping label.
Packing slip
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Manual Fulfillment |
Scan Fulfillment |
Shipping Label
Troubleshooting Issues
Expand this section to know about the common errors and how to troubleshoot them.
Orders won’t combine?Here are some things to check;
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