Curious how Meta Commerce can enhance your online shop’s reach? Integrate Meta Commerce with CommentSold to streamline your sales on Facebook and Instagram while managing everything from one platform.
| Before you connect your Meta Commerce Shop with CommentSold, make sure you have created a Facebook catalog. Learn how to create a Facebook Catalog here. |
Meta Commerce allows you to sell your products directly through Facebook and Instagram, and now, you can seamlessly integrate it with your CommentSold account.
This integration benefits your shop by syncing your inventory across platforms, reducing manual work, and providing a unified shopping experience for customers. Shoppers benefit from a smoother, familiar experience on Meta platforms, with the ability to shop directly through Facebook or Instagram.
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Important! Double-check your collections and catalog settings to avoid syncing restricted items (e.g., CBD products or adult items). If unsure, review your catalog for compliance or reach out to our support team for assistance. |
Step 1: Connect Your Meta Commerce Shop
Before you connect your Meta Commerce shop with your CommentSold account, you will need to add your Facebook Product Catalog from your CommentSold account to your Meta Commerce shop.
- Hover over the side menu of your CommentSold dashboard, then select Social Setup.
- Select Meta Business Extension from the options listed at the top of the page.
- Select Connect With Meta Shop to activate your Meta Business Extension.
- On the Facebook login pop-up, enter the login credentials for the admin account associated with your Facebook business page.
- Already logged in? If you’re logged into Facebook in another browser tab or window, you’ll bypass the login screen and proceed to the next step.
- Connect your Meta Commerce Shop.
- Select Get Started to set up your shop.
- Select your desired Business portfolios and then select Next.
- Select your desired Facebook Page and then select Next.
- Select your desired Catalogue and then select Next.
- Select your desired Ad account and then select Next.
- Select your desired Meta Pixel account and then select Next.
- Review the set-up and select Continue.
- Once your Meta Commerce Shop is connected to Facebook, select Done.
That’s it! You have successfully connected your Meta Commerce Shop with your CommentSold account.
Step 2: Select the Products to Sync
There are two ways to sync your products:
- Sync All Products with Collection Exclusions: Sync your entire product catalog while excluding specific collections.
- Sync Products from Specific Collections Only: Limit syncing to selected collections, offering more control over your product feeds.
- Hover over the side menu of your CommentSold dashboard, then select Social Setup.
- Select Meta Business Extension from the options listed at the top of the page.
- Select Change Sync Preference.
- Select Sync All Products and select Continue.
- Select the Product Collections you want to exclude from the sync and select Exclude and Sync Product Collection.
- Hover over the side menu of your CommentSold dashboard, then select Social Setup.
- Select Meta Business Extension from the options listed at the top of the page.
- Select Change Sync Preference.
- Select Choose Collections To Sync and select Continue.
- Select the Product Collections you want to include in the sync and select Sync Product Collections.
Disconnect Meta Commerce Extension
- Hover over the side menu of your CommentSold dashboard, then select Social Setup.
- Select Meta Business Extension from the options listed at the top of the page.
- Select the Deactivate button.
Did You Know?
- Meta Order Badge: Meta Commerce orders will have a dedicated badge in CommentSold for easy identification.
- Returns: You can set your shop to handle returns through an external site, like CommentSold. Meta will sync the return data, and the refund status will be visible in your CommentSold dashboard. More details on handling returns are available through [Meta’s Help Center].
- Refunds: Refunds must be processed in Meta Commerce. CommentSold does not allow refunds for Meta orders directly. When you issue a refund through Meta, the status will sync back to CommentSold.