Live selling is an interactive way to showcase products, engage with customers in real time, and drive sales—all through a live video broadcast. With CommentSold, you can seamlessly manage your live sales through the Live Sale Overview, where you’ll verify your broadcast stream, select products, and choose where your sale will be streamed.
To get started with your live sale, you'll want to head over to your live sale overview. This is where you'll verify your broadcast stream, choose your products, and pick where you want your live sale broadcast to appear.
Before your first live sale, you'll want to make sure you have the following tools in your Go Live space:
- A computer where your team can manage the live sale overview, such as responding to shopper comments and questions.
- A mobile device with the CommentSold Broadcast app installed. This app is available on both Android and iOS.
- A strong internet connection. We recommend an upload speed of 10 Mbps on the mobile device you'll use to stream.
- We recommend using Google Chrome as your web browser (over Safari, Firefox, or Edge). Chrome offers a more user-friendly and optimized experience when it comes to CommentSold.
- Optional: If you want to scan item barcodes to add products to your live sale, we recommend either the Zebra DS9208 Series Scanner with USB Cable or the BCST-70 Bluetooth Wireless Barcode Scanner. You may also use any 1D scanner that is a keyboard emulator.
- Select Live in the side menu of your CommentSold dashboard.
- Select Live Overview from the menu options at the top of the page.
Once a sale is live, this overview becomes your "control panel" where you can keep an eye on important sales details. More on that below.
Before each live sale, you'll want to review your live sale settings to ensure your preferred settings are enabled for your upcoming sale.
You can locate these settings at the bottom of your live overview page, beneath the Real-Time Comments section.
- Hide Sold comments on this page. Hide "Sold" comments in your real-time comments feed. This would allow your talent or behind-the-scenes team to see questions easier.
- Cross out sold out variants on Overlay? Cross out sizes and colors as they sell out so your shoppers know what's still available. This can also create urgency to purchase.
- Create "Sold" comments when App or Web Users add items to their carts. Generate "Sold" comments in your real-time comments feed when app and webstore shoppers grab an item.