You can display a custom message of up to 250 characters on the CommentSold checkout page. Add a link to your refund policy, terms and conditions, shipping information, or other important information customers should review before completing their purchase.
| Note: This feature is turned off by default. You must enable it from Website Content > Preferences before the message appears at checkout. |
Use the table of contents below to navigate to specific sections of this article:
- What Is the Checkout Custom Message
- Why Use a Custom Checkout Message
- Enable and Set up Custom Message on Checkout Page
- FAQs
What Is the Checkout Custom Message?
The checkout custom message lets you display a short notice to customers immediately before they complete their purchase.
You can use the message to:
- Link to your Refund or Return Policy.
- Link to your Terms & Conditions.
- Provide important shipping or fulfillment information.
- Explain return windows or other purchase conditions.
- Share other information customers should know before placing an order.
The message can contain up to 250 characters and can include a hyperlink.
Why Use a Custom Checkout Message?
A checkout message provides customers with important information at the point of purchase. For example, you can use it to make your refund or return policy easily accessible before a customer completes their transaction.
This can also help improve transparency by giving customers a clear way to review policies and other purchase information before submitting their order.
| Note: This feature can be used to display refund or return policy information at checkout. Consult your legal or compliance team to confirm the specific requirements that apply to your business. |
| Note: This feature is turned off by default and must be enabled manually. |
Enable and Set up Custom Message on Checkout Page
- Select Website Content in the side menu of your CommentSold dashboard.
- Select Preferences from the options listed at the top of the page.
- Enable the Display Custom Message on Checkout Page toggle.
- Enter your message (max 250 characters). You can include a hyperlink.
- Select Save in the bottom right corner of the page.
FAQs
How many characters can the checkout message contain?
The custom checkout message can contain a maximum of 250 characters.
Can I add a link to the checkout message?
Yes. You can include a hyperlink in your custom checkout message. This is useful for linking to your Refund Policy, Terms & Conditions, or another relevant page.
Is the checkout custom message enabled by default?
No. The feature is turned off by default. Enable the Display Custom Message on Checkout Page toggle under Website Content > Preferences.
Where does the custom message appear?
The message appears on the checkout page, where customers can see it before completing their purchase.
Can I use the message for my refund policy?
Yes. A common use is to add a short message with a link to your Refund or Return Policy so customers can review the policy before completing their purchase.
Can I use the checkout message for information other than refund policies?
Yes. You can use the message for any relevant purchase information, such as shipping delays, processing times, return windows, Terms & Conditions, or other important notices.
How do I remove the checkout message?
Go to Website Content > Preferences and turn off the Display Custom Message on Checkout Page toggle. Save your changes to stop displaying the message.