SmartSuggest uses AI to recommend products to customers during checkout based on product categories and purchase behavior. These recommendations can encourage customers to discover additional products and add more items to their order before completing checkout.
SmartSuggest recommendations can appear in the Shopping Bag/Cart and at the bottom of the final checkout screen.
Use the table of contents below to navigate to specific sections of this article:
- What is SmartSuggest
- What Are the Requirements for SmartSuggest
- Before You Enable
- Enable SmartSuggest
- FAQs
What is SmartSuggest?
SmartSuggest is CommentSold's AI-powered product recommendation feature. It analyzes product categories and customer purchase behavior to determine relevant products to recommend during the checkout experience.
For example, when a customer adds a product from a specific category to their cart, SmartSuggest may recommend other relevant products from your catalog.
What Are the Requirements for SmartSuggest?
Your shop must meet all of the following requirements to use SmartSuggest:
- Account age: Your shop must have been active for at least 1 month.
- GMV: Your shop must have generated at least $1,000 in GMV during the past 12 months.
- Active products: Your catalog must contain at least 20 active products.
If your shop does not meet these requirements, SmartSuggest may not be available in your CommentSold dashboard.
Before You Enable
Here are the key points to ensure SmartSuggest AI Product Recommendations function effectively:
- Assign Products to Categories: Ensure each product is assigned to at least one category in your inventory. This enables SmartSuggest to generate relevant product recommendations. Learn how to add & assign product categories here.
- Exclusion of Dropship Items: Dropship items are excluded from SmartSuggest recommendations. These products will neither trigger SmartSuggest suggestions nor be recommended to customers.
| Why is this important? The AI engine uses these categories to understand what kind of items a customer is viewing or purchasing and recommends complementary products based on that context. |
Example Recommendations Based on Product Categories:
- If a customer adds a “Dresses” item to their cart, SmartSuggest might recommend other items in this same product category.
Adding product categories not only powers SmartSuggest but also helps your inventory stay organized and searchable.
Enable SmartSuggest
You can enable or disable SmartSuggest for your customers during checkout.
- Select AI Tools in the side menu of your CommentSold dashboard.
- Select SmartSuggest from the options listed at the top of the page.
- Enable the SmartSuggest toggle.
AI Product Recommendations appear:
- In the Shopping Bag/Cart right before checkout.
- At the bottom of the final checkout screen.
FAQs
What is SmartSuggest in CommentSold?
SmartSuggest is an AI-powered product recommendation feature that recommends relevant products to customers during checkout based on product categories and purchase behavior.
What are the SmartSuggest eligibility requirements?
Your shop must have been active for at least 1 month, generated at least $1,000 in GMV during the past 12 months, and have at least 20 active products.
Where do SmartSuggest recommendations appear?
SmartSuggest recommendations can appear in the Shopping Bag/Cart before checkout and at the bottom of the final checkout screen.
Do I need to categorize my products for SmartSuggest?
Yes. Products should be assigned to at least one category so SmartSuggest can use product category information when generating recommendations.
Are dropship products recommended by SmartSuggest?
No. Dropship products are excluded from SmartSuggest recommendations and cannot trigger SmartSuggest suggestions.
Does SmartSuggest recommend products from the same category?
SmartSuggest uses product categories and purchase behavior to determine relevant recommendations. Products from the same category may be recommended, depending on the available product and customer data.
How do I turn on SmartSuggest?
Go to AI Tools > SmartSuggest in your CommentSold dashboard and enable the SmartSuggest toggle.
How do I turn off SmartSuggest?
Go to AI Tools > SmartSuggest and disable the SmartSuggest toggle.
Why don't I see SmartSuggest in my dashboard?
First, confirm that your shop meets the SmartSuggest requirements:
- At least 1 month of account activity.
- At least $1,000 GMV in the past 12 months.
- At least 20 active products.
If your shop meets these requirements and SmartSuggest is still unavailable, contact CommentSold Support.
How can I improve SmartSuggest recommendations?
Make sure your active products are assigned to accurate categories. SmartSuggest uses product category information to help determine relevant recommendations.