Issue a return shipping label in CommentSold when a customer needs to return a product. You can create and purchase the label, email it to the customer, and refund the label cost when needed.
You can also process the customer's product and shipping refund separately when handling the return.
| Note: For a more automated returns and refunds process, use the Redo integration. |
Use the table of contents below to navigate to specific sections of this article:
Issue Return Shipping Label
- Select Orders/Fulfilment from the side menu of your CommentSold dashboard.
- Hover over the desired order and select the Return arrow.
- Check the boxes next to the products you wish to make a return label for.
- Select Issue Return Label from the dropdown menu at the top of the product.
- A label creation window will appear. Fill it with weight and dimensions like normal when creating a shipping label.
- Select Create Label and then purchase it by selecting OK.
- After the label has been purchased, you will see a confirmation in green showing the tracking number and referring to the section added below that will have buttons for emailing, refunding, and viewing the return label.
- Select the Email button to send the label to the customer, along with a note.
- Select the View link to just view the label.
- Select the Refund button to refund the return label.
When the return label is refunded, you get a green confirmation, and the return section no longer shows the return label afterwards.
You can see a record of refunded return labels under Setup > My Invoices > View Credit History tab.
FAQs
How do I issue a return shipping label in CommentSold?
Go to Orders/Fulfillment, open the customer's order, select the Return arrow, choose the products being returned, and select Issue Return Label.
Can I create a return label for specific products?
Yes. Select the checkbox next to each product you want to include on the return shipping label.
Does the customer pay for the return shipping label?
You purchase the return shipping label through CommentSold. You can then email the label to the customer. If you want the customer to receive the label at no cost, you can refund the return label cost.
How do I send a return shipping label to a customer?
After purchasing the label, select the Email button in the return section. You can include a note with the email.
Can I view a return shipping label without emailing it?
Yes. Select the View link after the label has been purchased to open the return label.
How do I refund a return shipping label?
After purchasing the return label, select the Refund button in the return section.
What happens when I refund a return shipping label?
A green confirmation appears, and the return label is removed from the return section.
Where can I see refunded return shipping labels?
Go to Setup > My Invoices > View Credit History to view a record of refunded return labels.
Do I need to enter the package weight and dimensions?
Yes. Enter the return package's weight and dimensions when creating the shipping label so the carrier can calculate the shipping cost.
Can I refund the customer's product and shipping separately from the return label?
Yes. CommentSold allows you to process refunds for the returned product and shipping separately from issuing the return shipping label.
Is there an automated way to manage returns in CommentSold?
Yes. The Redo Returns integration provides a more automated returns and refunds workflow and can streamline the return process.