Connect Your TikTok Account to CommentSold

Step 1: Connect Your TikTok Business Account

Your first step is to connect your TikTok business account in CommentSold. This is the account you registered with TikTok using tax documentation.

1. On your TikTok page in CommentSold, locate and select the Connect TikTok for Business Account drop-down menu.
2. Select Connect.
3. On the Authorize page, select North America, then Next for the United States option.
4. On the TikTok Seller Center login page, locate Already a merchant? beneath the login fields and select Log in.
5. Select Log in with email above the phone number field.
6. Enter the Email Address and Password for the business account TikTok approved.
7. Select Log In.

You will be redirected back to your TikTok page in CommentSold. You should see your TikTok Shop ID as well as a green checkmark on the far-right side of the page.

Step 2: Connect Your TikTok Creator Account

Your second step is to connect your TikTok creator account in CommentSold. This is the account you’ll use to interact with your shoppers and post content (e.g., @peachesandpockets, @shopbluestone, etc.)

1. Select Social Setup in the side menu of your CommentSold dashboard.
2. Select TikTok from the options listed at the top of the page.
3. Locate and select the Connect TikTok Account drop-down menu, then select Connect.
4. On the TikTok login page, select Use phone/email/username.
5. Select Log in with email or username above the login fields.
6. Enter your Username (e.g., @peachesandpockets, @shopbluestone, etc.) and Password in the corresponding fields.
7. Select Log in.

You will be redirected back to your TikTok page in CommentSold. You should a Connected! message well as a green checkmark on the far-right side of the page.

Ready to sync your products? View our product sync article here.

FAQs

Why can’t I switch my Personal TikTok to a Business Account?

You likely have a content age-restriction toggled “ON” so TikTok won’t let you have a business account.

To turn this off;

1. Log in to TikTok and go to your profile.
2. Select the three lines in the top right-hand corner and tap Settings and Privacy.
3. Scroll down and select Digital Wellbeing.
4. Go to Restricted Mode and tap Turn Off.

You have to do this from a computer - it doesn’t show in the mobile app settings.

I received a notification that I have Violation Points. What happened?

TikTok orders must be shipped out within 3 Business Days. Failure to meet this shipping criteria or complaints from shoppers can lead to violation points.

If a seller accumulates a total of 48 violation points, it will result in the guaranteed revocation of a seller's e-commerce permission.

My Seller permission was revoked by TikTok. What happened?

Shops that violate community guidelines or terms of service - including reusing manufacturer content/unoriginal content (unapproved dropshippers, etc) are subject to revocation.