Sync Your Products to TikTok

Ready to feature and sell your products on TikTok? Read on to learn how you can sync products between CommentSold and TikTok. Tik Tok

Before you can sell your products in shoppable TikToks or on TikTok Live, you’ll need to sync your products. This process is required as TikTok must first ensure your products meet their guidelines, and then approve them for selling.

You can only sync your products after you register your business with TikTok and configure your shipping settings.

How Product Sync Works

For your first product sync, CommentSold will sync the 100 most recent products added in the time frame you define (e.g., last six months, last 7 days, etc.).

After this initial sync, any product you add to CommentSold that meets the below criteria will automatically sync to TikTok. Note that at the time, TikTok will only sync a maximum of 100 products a day.

In order to sync to TikTok, a product must have:

Product Name
Product Description
SKU
Weight
Main Image
Product Category
The “mark as received” box is checked in the product details
Marked as published to your website and/or mobile app in CommentSold

Products that will not sync include:

Any product (or product variant) marked as “not received”
Products marked as Final Sale
Products included in the CommentSold Dropship Catalog that are not marked as “approved for Tiktok”
Products with the “exclude from TikTok” box checked

We recommend you create new products (or sync products) you wish to sell on TikTok 48 hours before you plan to feature them on TikTok. This ensures that TikTok has time to review and approve your products.

Product & Inventory Restrictions

Inventory Movement

CommentSold will not sync the total quantity available for a product to TikTok.

This is due to our built in “Reserved Inventory” setting and it functions as an overselling safeguard. Overselling products is particularly painful with TikTok as it can affect your video placement within the TikTok algorithm.

For questions about adjusting your Reserved Inventory, please contact our Support team by selecting the Support button in the bottom-right corner of your CommentSold dashboard.

Product Restrictions

Jewelry

CommentSold will not automatically sync jewelry products due to the increased likelihood TikTok will reject products of this nature.

You can manually sync jewelry products that do not contain precious metals or gems to TikTok on the individual product record.

Beauty, food, and beverage products

TikTok requires an image that shows the product's ingredients/contents for any cosmetics, packaged foods, and beverage products. You can add this to the product from the Tiktok Shop section of the product details.

Setup Your Product Sync

This can only be done if you’ve connected both your TikTok Business and TikTok Creator accounts in CommentSold.

On your TikTok page in CommentSold, locate and select the Sync Products drop-down menu.
Choose which products you wish to sync from the Sync products from drop-down list. Options include:
- Today. Sync products created and/or updated on the day of the sync.
- This week. Sync products created and/or updated within the week of the sync.
- This month. Sync products created and/or updated within the last month of the sync.
- Last 7 days. Sync products created and/or updated 7 days prior to the sync.
- Last 30 days. Sync products created and/or updated 30 days prior to the sync.
- Last 3 months. Sync products created and/or updated 3 months prior to the sync.
- Last 6 months. Sync products created and/or updated 6 months prior to the sync.
Select Sync.

If you wish to manually sync which products push to TikTok, then you can disable the auto-sync functionality. This will prevent CS from automatically syncing each new product to TikTok once created.

Once your products start syncing, you will see the message Your Catalog is being synced as well as a progress bar indicating the status of your sync. Once complete, you'll see a green checkmark on the far-right side of the page.

View Product Sync History

You can view a log of your past ten (10) product syncs at the bottom of your TikTok page in CommentSold.

Date. Displays the date and timestamp for the product sync.
Total Products. Displays the total number of products in CommentSold.
Exported Attempted. Displays the number of products CommentSold attempted to sync to TikTok.
Exported Successful. Displays the number of products that successfully synced to TikTok for review and approval.
Skipped Products. Displays the number of products that did not sync to TikTok for review (i.e., product didn't have the required information, product wasn't marked as received, etc.)

FAQs

Do Shopify products sync to TikTok?
- Shopify products sync over to TikTok. You'll need to fulfill these orders in Shopify, then verify that the tracking information has synced back into TikTok.
How do I remove a product from TikTok?
- You can exclude the product from TikTok. Excluding deactivates the product in TikTok, allowing you to retain the history and analytics associated with the product.
TikTok rejected a product. What do I do?
- If the product is prohibited, then the issue cannot be fixed.
- If TikTok rejects a product due to inconsistent information or an incorrect product category, for example, then you can edit the product record in CommentSold. Once edited, the product will automatically resync to TikTok where their team will review it again.
How do I view and fix my rejected products?
- You can view which products were rejected on your Products page. Look for the red indicator in the Status column. You can select the specific product record to make the necessary changes.
- Additionally, you can log into your TikTok Seller Center to view why TikTok rejected a product so that you can update as needed, then resync.
Why isn’t my TikTok Catalog updating?
- Ensure that you have your webstore enabled on the Shop tab of your Setup page. You must enable your webstore for your catalog to update to TikTok. Please also note that product details can take up to 3 days to update.
Inventory levels in TikTok do not match my inventory levels in CS. What’s happening?
- CommentSold will not sync your total quantity available to TikTok. We call this “Reserved Inventory”, and it functions as an overselling safeguard. Overselling product is particularly painful with TikTok as it can affect your video placement within the TikTok algorithm.
Why am I receiving the error "The product cannot be delivered to your region"?
- This error indicates an issue within the setup of the shipping templates in your TikTok Seller Center. Select Shipping Options, then verify that Shipped by Seller is set to Preferred and that all of your shipping templates are set to Standard.

Troubleshooting Errors

Expand this section to know about the common errors and how to troubleshoot them.

Here are some common errors and their resolutions:

Error "The sale attribute name or attribute ID should not be empty"

Sale attribute in TikTok terms means variants (ie: size, color). Check for blank variants in your product details in CommentSold.

Product(s) won’t sync to TikTok

Check the How Product Sync Works section above to confirm the product has all of the required information to sync.
Check the How Product Sync Works section above to confirm the product does not fall under the Products that will not sync category.
If the item is listed as jewelry, it must be manually synced using the Force Resync button in the product details.

Unable to manually resync a product to Tiktok

Check the Team Member’s permissions. Team members that are not the account owner must have the View Setup permission (under the Team tab>View permissions) to manually sync products to Tiktok.

Product edits are not showing up on the product in TikTok.

Updates to product details can take up to 3 days to update. This is due to Tiktok’s product sync requirements.

If it has been more than 3 days, login to your TikTok Seller account and check the status of the product. Edits may cause the product to go back into the TikTok product review process. The changes will not go live until they pass review. The original product will stay live.

Reviewing - product is under the TikTok product review
Failed - product failed the TikTok product review
Frozen - product has failed the TikTok product review process and has been given violations

Items are showing a different sku in Tiktok Seller Center than in CS

Tiktok assigns a sku to each variant. We do not recommend that you edit these skus in CS or the Tiktok Seller center as it may affect the product sync. Having the variant skus assigned will not affect orders or inventory movement.

Product shows out of stock to some (not all) customers on the TikTok App

Go to your TikTok Seller Center and confirm your shipping and warehouse settings are setup correctly.

Check that all states have been added to all shipping and warehouse templates.

If any states are not included in the shipping and warehouse template, customers in those states will not be able to purchase from your TikTok Shop.

Error "The selected source identifier is invalid" when trying to save a product

A TikTok Category has not yet been assigned in the product details. Assign a TikTok Category to the product under the Product Category & Attributes section in the product details.

Error “The product attribute is required”

Some TikTok Categories & products have required attributes. Assign an attribute to the product under the Product Category & Attributes section in the product details.

Error “Failed to update price on TikTok: product status invalid.”

Check your TikTok Seller Center for any violations or listing restrictions.

Error “logistics service unreachable"

Your shipping template is not setup in TikTok Seller Center. Confirm your shipping template is setup and configured correctly in the TikTok Seller Center.

Error “required qualification is missing”

The TikTok product category is “Invite-Only” or considered “Restricted” and requires certification documentation

Resolution:

“Invite-Only”: You will need special approval by TikTok to sell items under this product category
“Restricted”: You will need to upload the required certification documentation on the Documentation & Certification section of the product details page.

Error “This specific product is set to be excluded from TikTok in the product settings”

The ‘Exclude from TikTok’ checkbox has been selected on the product in CS.

Error “Main image required”

TikTok requires at least (1) product image. Upload an image to the product (png, jpeg, jpg)

Error “Product description HTML tag <img> is missing required attributes”

TikTok does not allow HTML in the product description. Remove HTML from the product description.

Error “Could not upload product image”

Your TikTok Shop account has become disconnected. Reconnect your TikTok Shop Account under Social Setup.

Error “You are currently in your Seller Trial Period and are limited to uploading 100 products per day”

You are currently in TikTok’s required “Probation” period that limits the seller to 100 product syncs per day

This includes new product and product update syncs
This does not include inventory and price updates

You will need to wait until the next day to sync additional products.

Error “The SKU contains duplicate sales attributes”

The product has duplicate variants in CS. Remove duplicate variants from the product.

Error “The product description is required”

TikTok requires products to have a product description.

Error “No valid skus with weights and marked received”

Products and their variant must have a weight and must be marked as “received” to sync. Add weight to variants and mark the product/variants as received.