Comment Charge lets shoppers purchase products on Facebook posts and live sales by commenting "SOLD." Shoppers can claim and pay for eligible items using a saved payment method without going through the standard checkout process.
To use Comment Charge, your shop must have CS Payments or Stripe account connected as a payment gateway.
Use the table of contents below to navigate to specific sections of this article:
- What Is Comment Charge
- Enable Comment Charge on Your Setup Tab
- What Your Shoppers Experience
- What Should I Tell Shoppers About Comment Charge
- FAQs
What Is Comment Charge?
Comment Charge is a Facebook comment-purchasing feature that lets eligible shoppers complete purchases by commenting "SOLD" on a product post or live sale.
Before using Comment Charge, shoppers must:
- Have a supported payment gateway available through the shop.
- Save their credit card information to their CommentSold account.
- Enable Comment Charge from their account page.
Once activated, shoppers can comment on eligible Facebook products to claim and purchase them.
Enable Comment Charge on Your Setup Tab
- Select Setup in the side menu of your CommentSold dashboard.
- Under the Account Page column on the lower right side of the page, locate Comment Charge.
- Select the Disabled toggle so it appears Enabled.
What Your Shoppers Experience
Once you enable Comment Charge, you'll want to make sure your shoppers know how to activate Comment Charge and comment purchase! Check out our Comment Charge shopper resource here.
Shoppers will need to save their credit card information before they activate Comment Charge on their account page. Once enabled, they can comment shop for instant invoicing and purchases.
What Should I Tell Shoppers About Comment Charge?
Let shoppers know that they must activate Comment Charge and save their credit card information before they can use comment purchasing.
For the complete shopper instructions, see How Shoppers Can Enable Comment Charge for Purchases.
FAQs
Can shoppers use Comment Charge on Instagram?
No. Comment Charge is available only for Facebook posts and live sales.
Does Comment Charge work in the mobile app?
No. Comment Charge is not supported in the mobile app.
What payment gateways support Comment Charge?
Comment Charge requires CS Payments or Stripe.
Do shoppers need to save a credit card before using Comment Charge?
Yes. Shoppers must save their credit card information before activating Comment Charge.
Do shoppers need to enable Comment Charge?
Yes. Shoppers must enable Comment Charge from their CommentSold account page before they can purchase by commenting "SOLD."
What happens when a shopper comments "SOLD"?
An eligible shopper can use the "SOLD" comment to claim and purchase the item using their saved payment information, without going through the standard checkout process.