Learn how to create a coupon code in CommentSold, including flat amount, percentage, BOGO, and free shipping discounts. You can also configure coupon rules to control which products qualify, how discounts are calculated, and when shoppers can use your coupons.
Create coupon codes in CommentSold to offer discounts, free shipping, BOGO promotions, or targeted offers across your sales channels. For percentage and flat-amount coupons, you can choose to apply the discount to the entire order, every qualifying item, or one eligible item.
Use the table of contents below to navigate to specific sections of this article:
Why Create a Coupon Code?
Coupon codes can help you:
Re-engage inactive shoppers with discounts on new products.
Create promotions that are available only on specific sales channels.
Discount specific products, collections, or live sale products.Offer free shipping when customers meet specific requirements.
Apply a percentage or flat-amount discount to one eligible item, such as the lowest-priced or highest-priced qualifying item.
How Free Shipping Coupons Work
If a customer adds a product with a free shipping offer to their cart, the entire order receives free shipping.
Free shipping coupons cannot be combined with other coupon offers. For example, if a customer has both a free shipping coupon and a 10% off coupon, they must choose either free shipping or the 10% discount.
Create a Coupon Code
- Select Coupons in the side menu of your CommentSold dashboard.
- Select Add Coupon in the top-right corner of the page.
Configure a New Coupon
Enter the coupon's details and configure its discount, eligibility rules, and limits. The available settings depend on the coupon type you select.
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What kind of coupon? Select the type of discount you want to create.
- Flat Amount Off. Offer a fixed dollar amount off the order or eligible items.
- Percentage Off. Offer a percentage discount off the order or eligible items.
- BOGO. Create a Buy X, Get Y promotion. Specify the qualifying purchase and the discounted or free item.
- Free Shipping. Remove shipping charges from qualifying orders.
- Coupon Code. Enter the code shoppers will use to redeem the coupon at checkout (e.g., SUMMER20). Coupon codes cannot contain spaces.
- Discount Amount. Enter the dollar amount or percentage discount for the selected coupon type. For BOGO coupons, enter the percentage discount you want to apply. Set the value to 100% to make the item free.
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Apply Discount. Choose how the discount is applied:
- Off Entire Order – Applies the discount once to the qualifying order.
- Off Each Qualifying Item – Applies the discount to every qualifying item in the order.
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Off One Item: Applies the entire discount to one eligible unit in the cart. You can choose whether CommentSold selects the lowest-priced or highest-priced eligible item. Note that Off One Item is available only for Percentage and Flat Amount coupons. It is not available for BOGO or Free Shipping coupons.
- Lowest-priced item: Discounts the cheapest eligible unit in the cart.
- Highest-priced item: Discounts the most expensive eligible unit in the cart.
Lowest-priced item is selected by default.
Minimum Item Price (Optional): Set a minimum price an item must meet to qualify for the one-item discount. Only items at or above this price are eligible.
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Calculate Based On. Choose how the discount amount is calculated:
- Current Price – Uses the product's current selling price.
- Original Retail Price – Uses the product's original retail price before any markdowns. For Off One Item coupons, this setting also affects which item CommentSold selects. Items are ranked using the price basis you choose, which may differ from the price shoppers see on the product page.
- Internal Description (Optional). Enter an internal note to help identify the coupon. This description is only visible to your staff.
Fields in this section determine where the coupon can be redeemed and which products it applies to.
- Channel. Select the sales channels where shoppers can redeem the coupon. You can allow the coupon on all channels or restrict it to specific channels.
- Eligible Products. Define which products the coupon applies to.
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Collections (Optional)
- Include. Select one or more collections to make all products within those collections eligible for the coupon.
- Exclude. Select collections that should never qualify for the coupon, even if they would otherwise be eligible.
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Products (Optional)
- Include. Select specific products that are eligible for the coupon.
- Exclude. Select products that should never qualify for the coupon, even if they belong to an included collection.
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Live Selections (Optional)
- Include. Select one or more live sales. The coupon will apply only to products featured in those selected lives.
AND/OR Selection LogicThe AND/OR selection logic only appears when two or more inclusion groups contain at least one included item.
The available inclusion groups are:
Since the AND/OR setting controls how different inclusion groups work together (for example, Product AND Collection or Product OR Collection), it is only displayed when at least two groups are being used. For example:
Excluded items do not affect the AND/OR setting. Exclusions always apply regardless of the selected logic, and adding multiple items within the same group does not display the AND/OR option. You must include items from two different inclusion groups for the setting to appear. |
Unlimited Usage. Enable this option to allow unlimited redemptions. Disable it to set a maximum number of times the coupon can be redeemed across all customers.
Start and End Date. Set the date and time when the coupon becomes active and when it expires. If left blank, the coupon is available immediately and remains active indefinitely. Dates and times use your shop's configured time zone. Coupons scheduled for a future start date will appear as Inactive until they become active.
Limit Per Customer. Restrict each customer to redeeming the coupon only once.
First Purchase Only. Limit the coupon to customers placing their first order through any sales channel.
New Customers Only. Restrict the coupon to recently registered customers. You can combine this with an expiration date to encourage timely use.
VIP Customers Only. Restrict the coupon to customers who meet your store's VIP spending threshold.
Minimum Purchase Required. Require customers to meet a minimum order subtotal before the coupon can be applied.
Exclude Sale-Priced Items. Prevent the coupon from applying to products that already have a sale price.
Local Pickup Only. Restrict the coupon to orders using local pickup as the fulfillment method.
Once you have completed all required fields, select Add Coupon to save and activate your coupon.
Once you have completed all necessary fields, select Add Coupon in the bottom-right corner of the page.
Select Save as Inactive if you wish to activate it sometime later.
Edit an Existing Coupon
To edit an existing coupon, navigate to your Coupons page and select the three dots to the far right of the coupon row. Select Edit from the drop-down.
If you wish to make changes to a coupon, you will need to confirm it is active first. Expired codes will also show as Inactive.
FAQs
How do I create a coupon code in CommentSold?
Go to Coupons > Add Coupon in your CommentSold dashboard. Select the coupon type, enter the coupon code and discount details, configure any applicable rules, and select Add Coupon.
What types of coupon codes can I create in CommentSold?
You can create four types of coupons:
- Flat Amount Off
- Percentage Off
- BOGO
- Free Shipping
Can I create a coupon without activating it?
Yes. Select Save as Inactive when creating the coupon. You can activate it later when you're ready to use it.
What discount application options are available?
For Percentage and Flat Amount coupons, you can choose:
- Off Entire Order: Applies the discount once to the qualifying order.
- Off Each Qualifying Item: Applies the discount to every qualifying item.
- Off One Item: Applies the discount to one eligible unit selected according to the coupon's item-selection rule.
What is an Off One Item coupon?
An Off One Item coupon applies the entire percentage or flat-amount discount to one eligible unit in the shopper's cart. The shop can choose to discount the lowest-priced or highest-priced eligible item.
Can coupon codes contain spaces?
No. Coupon codes cannot contain spaces.
Can I create a BOGO coupon in CommentSold?
Yes. Select BOGO as the coupon type and specify the qualifying purchase and the discount for the item being offered. A 100% discount makes the qualifying item free.
Can a free shipping coupon be combined with another coupon?
No. Free shipping coupons cannot be combined with other offers. If a customer has a free shipping coupon and another discount coupon, they must choose which offer to use.
Can I choose which price a coupon discount is calculated from?
Yes. You can calculate the discount based on either the product's Current Price or Original Retail Price.
What's the difference between "Off Entire Order" and "Off Each Qualifying Item"?
Off Entire Order applies the discount once to the qualifying order. Off Each Qualifying Item applies the discount separately to every qualifying item in the order.
Do Shopify BOGO and product-specific coupons sync with CommentSold?
No. Shopify BOGO and product-specific coupons do not currently sync to CommentSold. These coupons must be created directly in CommentSold.
Can I edit an existing coupon?
Yes. Go to Coupons, select the three dots next to the coupon, and select Edit. Expired coupons are displayed as Inactive.