Why Use This Feature?
- Invite inactive shoppers back to your business to check out new products and make a purchase
- Create coupons that can only be redeemed on specific sales channels, helping drive traffic.
- Discount specific items, collections, or live sale products.
- Offer free shipping when specific parameters are met.
Create a Coupon Code
- Select Coupons in the side menu of your CommentSold dashboard.
- Select Add Coupon in the top-right corner of the page.
Customize a New Coupon
You'll need to enter the key characteristics of the coupon code so CommentSold can apply the correct discount to the correct set of purchasing conditions. We walk through each field below.
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What kind of coupon? Select the type of discount you want to create.
- Flat Amount Off. Offer a fixed dollar amount off the order.
- Percentage Off. Offer a percentage discount off the order.
- BOGO. Create a Buy X, Get Y promotion. Specify the qualifying purchase and the discounted or free item.
- Free Shipping. Remove shipping charges from qualifying orders.
- Coupon Code. Enter the code shoppers will use to redeem the coupon at checkout (e.g., SUMMER20). Coupon codes cannot contain spaces.
- Discount Amount. Enter the dollar amount or percentage discount for the selected coupon type. For BOGO coupons, enter the percentage discount you want to apply. Set the value to 100% to make the item free.
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Apply Discount. Choose how the discount is applied:
- Off Entire Order – Applies the discount once to the qualifying order.
- Off Each Qualifying Item – Applies the discount to every qualifying item in the order.
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Calculate Based On. Choose how the discount amount is calculated:
- Current Price – Uses the product's current selling price.
- Original Retail Price – Uses the product's original retail price before any markdowns.
- Internal Description (Optional). Enter an internal note to help identify the coupon. This description is only visible to your staff.
Fields in this section determine where the coupon can be redeemed and which products it applies to.
- Channel. Select the sales channels where shoppers can redeem the coupon. You can allow the coupon on all channels or restrict it to specific channels.
- Eligible Products. Define which products the coupon applies to.
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Collections (Optional)
- Include. Select one or more collections to make all products within those collections eligible for the coupon.
- Exclude. Select collections that should never qualify for the coupon, even if they would otherwise be eligible.
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Products (Optional)
- Include. Select specific products that are eligible for the coupon.
- Exclude. Select products that should never qualify for the coupon, even if they belong to an included collection.
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Live Selections (Optional)
- Include. Select one or more live sales. The coupon will apply only to products featured in those selected lives.
AND/OR Selection LogicThe AND/OR selection logic only appears when two or more inclusion groups contain at least one included item.
The available inclusion groups are:
Since the AND/OR setting controls how different inclusion groups work together (for example, Product AND Collection or Product OR Collection), it is only displayed when at least two groups are being used. For example:
Excluded items do not affect the AND/OR setting. Exclusions always apply regardless of the selected logic, and adding multiple items within the same group does not display the AND/OR option. You must include items from two different inclusion groups for the setting to appear. |
Unlimited Usage. Enable this option to allow unlimited redemptions. Disable it to set a maximum number of times the coupon can be redeemed across all customers.
Start and End Date. Set the date and time when the coupon becomes active and when it expires. If left blank, the coupon is available immediately and remains active indefinitely. Dates and times use your shop's configured time zone. Coupons scheduled for a future start date will appear as Inactive until they become active.
Limit Per Customer. Restrict each customer to redeeming the coupon only once.
First Purchase Only. Limit the coupon to customers placing their first order through any sales channel.
New Customers Only. Restrict the coupon to recently registered customers. You can combine this with an expiration date to encourage timely use.
VIP Customers Only. Restrict the coupon to customers who meet your store's VIP spending threshold.
Minimum Purchase Required. Require customers to meet a minimum order subtotal before the coupon can be applied.
Exclude Sale-Priced Items. Prevent the coupon from applying to products that already have a sale price.
Local Pickup Only. Restrict the coupon to orders using local pickup as the fulfillment method.
Once you have completed all required fields, select Add Coupon to save and activate your coupon.
Once you have completed all necessary fields, select Add Coupon in the bottom-right corner of the page.
Select Save as Inactive if you wish to activate it sometime later.
Edit an Existing Coupon
To edit an existing coupon, navigate to your Coupons page and select the three dots to the far right of the coupon row. Select Edit from the drop-down.
If you wish to make changes to a coupon, you will need to confirm it is active first. Expired codes will also show as Inactive.