Learn how CommentSold coupons work, including free shipping, percentage or flat discounts, BOGO offers, and customer-specific coupon behavior and restrictions.
Use this article to understand how different coupon types apply discounts, which products qualify, and how customer-specific coupons work.
Use the table of contents below to navigate to specific sections of this article:
Free Shipping Coupons
Expected Behavior
- Applies as a general discount to the entire order.
- If an item or collection is excluded from a free shipping coupon, but the customer has other eligible items in their cart, the coupon will still apply.
- If an excluded item is the only item in the customer's cart, the coupon will not apply.
- Does not apply to Gift Cards.
Percentage Off, Flat Amount Off
Expected Behavior
- Discounts all applicable items in an order.
- Can be configured to apply to the entire order or qualifying items only.
- Can be configured to discount either the retail price or the current sale price.
- Only applies to cart items that meet the coupon's requirements.
- Coupons are not automatically sent to customers.
- Shops must advertise or share the coupon code.
- Does not apply to Gift Cards.
BOGO
Expected Behavior
- Discounts the cheapest items applicable.
- For example, If a customer purchases 2 items meeting the BOGO requirements and the prices are $15 and $10, the customer would have the discount applied to the $10 item.
- Only applies to items in the cart that meet the requirements.
- Customers can have other items in their cart that do not apply without affecting the discount.
- Does not apply to Gift Cards.
- Does not send automatically to customers. Shops need to advertise the code.
Customer Specific Coupons
Expected Behavior
- Only applies to customers selected when the coupon is created.
- The base coupon code and its details appear in the Coupons tab.
- A Download icon appears next to the coupon in the Coupons tab, allowing you to download a list of the customers assigned to the coupon.
- The Notify Customers by Email checkbox is unchecked by default.
- Customers cannot be added to the coupon after it has been created.
- Does not apply to Gift Cards.