This article explains how to record, schedule, and manage Pre-Recorded Live Sales in CommentSold. With Pre-Recorded Live Sales, you can record a live selling session in advance and automatically broadcast it to shoppers later.
Use the table of contents below to navigate to specific sections of this article:
Before You Begin
Before recording a Pre-Recorded Live Sale, ensure the following:
- No traditional live sale is currently active.
- No other pre-recorded recording session is currently in progress.
- Only one recording session can run at a time per shop.
- If using Live Overview (Broadcast App) as your stream source, the Broadcast App must already be open and actively streaming.
Also checkout the following articles for more in-depth information about Pre-recording live sales.
Record a Pre-Recorded Live Sale
- Select Live from the side menu of your CommentsSold dashboard.
- Select Broadcast Center from the options listed at the top.
- Locate the Pre-Recorded Live Sale card beside the Traditional Live Sale option.
- Select Start Recording on the Pre-Recorded Live Sale card.
- The setup screen will open.
- Enter the following details.
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Session Name. Enter the broadcast name.
- This name will appear as the broadcast title.
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Product Selection Mode. Choose how products will be added during the recording session.
- Product Selection. Use when you already have a saved product selection list and want all products loaded before recording starts.
- Dynamic Selection. Use when you want to scan products live during the session. Products can also be added in advance from the same screen.
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Stream Source. Choose where the video stream will come from.
- Live Overview (Broadcast App). Uses the mobile Broadcast App stream. Best for standard single-host setups. Not available if multi-host streaming is forced on for your shop.
- Multi-Source Live (Web App). Uses the web-based multi-source streaming setup.
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Session Name. Enter the broadcast name.
- Select Continue.
- Select Get Started and Invite your Host or Go Live on your device.
- Select Live Info Banner if you wish to add one.
- Enable the Show Info banner toggle.
- Enter a Title and Description.
- Select Save.
- Select Start Recording. The maximum duration of the recording is 3.5 hours.
- Scan or manage products during the session. Products are automatically timestamped the moment they are added.
- Once done, select End Recording and confirm by selecting End Recording again.
The recording enters a Processing state while the video is encoded.
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Important
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Review and Schedule a Recording
Wait for Processing to Finish
After recording stops, the session enters Processing status.
You will receive a real-time notification once processing is complete.
Review the Recording
On the Review page, you can:
- Play the full recording
- Review the session name
- View product count and duration
- Review product timestamps
- Rename the session
Choose Your Next Step
Select one of the following:
- Schedule Live - Continue to scheduling
- Save as Draft - Save to Live History and schedule later
- Discard Recording - Permanently delete the recording
Set the Schedule
Configure the following settings:
- Schedule Date and Time - Must be at least 15 minutes in the future. Uses your local timezone.
- Publish To - Choose Mobile App, Website, or Both (default).
- Live Badge - Choose how the broadcast is labeled to shoppers: Show as Live or Show as Pre-Recorded.
- Push Notifications - Enable to notify app users when the broadcast starts. If enabled, enter a Title (maximum 40 characters) and Body (maximum 120 characters).
Confirm the Schedule
Select Confirm Schedule. The broadcast will automatically begin at the scheduled time.
Additional options:
- Save as Draft
- Delete Recording
| Note - Scheduled pre-recorded broadcasts cannot overlap with another scheduled pre-recorded broadcast. If overlap occurs, you must choose a different time. |