The Orders Marked for Pickup Report (CSV #32) lists orders marked for local pickup that customers have not yet picked up. Use the report to review outstanding pickup orders and find customer contact information, including phone numbers and email addresses, so you can follow up.
Use the table of contents below to navigate to specific sections of this article:
- When You Should Run This Report
- Run the Daily Revenue and Order Report
- How can you use the Report
- FAQs
When You Should Run This Report
Run the report when you want to:
- Review outstanding pickup orders: See which orders are still waiting to be picked up.
- Follow up with customers: Find contact information for customers who have not collected their orders.
- Check pickup delays: Identify orders that have remained uncollected for a specific period, such as several days.
Run the Daily Revenue and Order Report
- Select Reporting in the side menu of your CommentSold dashboard.
- Select CSV from the report options listed at the top of the page.
- Scroll and locate CSV #32 the Orders Marked for Pickup.
- Define your Start Date and End Date in the fields provided.
- Choose whether to View the report or Email.
- View. Download a copy of the CSV report to your device.
- Email. Send an email to your shop's primary email address that contains a link to download the report.
How can you use the Report?
Review the outstanding pickup orders and use the customer contact information in the report to follow up with customers who have not collected their orders.
For example, you can use the report to identify customers whose orders have been waiting for pickup for several days and contact them with a reminder.
FAQs
Which orders appear in this report?
The report lists orders marked for local pickup that the purchasing customer has not yet picked up.
Does the report include customer contact information?
Yes. It includes customer contact details such as phone numbers and email addresses, which you can use to follow up about outstanding orders.
Can I use the report to find orders that have been waiting for pickup for a certain number of days?
You can use the report to review outstanding pickup orders and follow up with customers. The report’s date-filter behavior should be confirmed before relying on it to identify orders based on how long they have been waiting.
How can I download the report?
On the CSV reporting page, locate CSV #32 – Orders Marked for Pickup. Select View to download it directly, or select Generate and Email to receive a download link at your shop’s primary email address.