The Secondary Offer Report (CSV #36) shows which Secondary Offer products you presented to customers, including the offer price, variant details, and whether each customer purchased the offered product. Use this report to review customer purchases and understand how your Secondary Offers are performing.
When You Should Run This Report
- You wish to see which types of secondary product offers (e.g., accessories, tops, leggings, etc.) customers are purchasing.
- You wish to know the overall effectiveness of your Secondary Offer. If customers don't appear to purchase offers, you might consider a better discount and/or include other collections.
Run the Secondary Offer Report
- Select Reporting in the side menu of your CommentSold dashboard.
- Select CSV from the report options listed at the top of the page.
- Scroll and locate CSV #36 the Secondary Offer Report.
- Define your Start Date and End Date in the fields provided, then select the Retrieve button.
- Select Generate and choose whether to View the report or to Email.
- View. Download a copy of the CSV report to your device.
- Email. Send an email to your shop's primary email address that contains a link to download the report.
FAQs
What date range does the report use by default?
The report defaults to the current day, even if the day has not ended. You can change the Start Date and End Date to review a different date or date range.
How can I download the report?
Locate CSV #36 – Secondary Offer Report on the CSV reporting page. Select View to download the report directly, or select Generate and Email to receive an email at your shop’s primary email address with a download link.
How can I use this report to evaluate my Secondary Offers?
Review which products customers purchased and compare that activity across the types of products you offer. This information can help you consider changes to your discounts or the collections included in your Secondary Offers.