Configure Your Return Settings

Need to get your business set up to accept returns? Learn which return settings you should enable before your first sale down below!

Your return settings allow you to configure key components of your return and exchange process. For example, from your Return Setup page, you can make changes to the return policy viewable to your shoppers.

It's important to provide a detailed policy regarding how long a customer has to return a product, what products cannot be returned, and whether or not refunds will be processed to the original form of payment (as opposed to issuing store credit). 

You can also create return reasons that your team can use to categorize returns. Example reasons include Defective, Item Didn't Fit, or Poor Quality. These reasons appear in the Return Reasons section of your Main Reports Overview and can help your team spot trends in returns.

Create and Edit Return Reasons

1. Select Setup in the side menu of your CommentSold dashboard.
2. Select Returns from the options listed at the top of the page.
3. Locate the Returns Reasons section and enter a reason in the field provided.
4. Select Save to add the reason to the list.
5. Locate the Returns List section. Here you can:
   • Select Edit to the far right of a reason to update it. Enter your update in the field provided, then select Update.
   • Select Delete to remove a reason from your list.

Configure Return Report and Restocking Settings

1. Select Setup in the side menu of your CommentSold dashboard.
2. Select Returns from the options listed at the top of the page.
3. If desired, locate and select the Enable toggle for the following settings:
   • On the Returns Report, use Date of Return instead of Date of Order. If enabled, returns are included in a date range based on the date of return rather than the original order date.
   • Add Back to Inventory on Return. If enabled, CommentSold adds returned inventory to the current inventory levels. You can adjust this on a per-return basis.

View and Update Return Policy

1. Select Setup in the side menu of your CommentSold dashboard.
2. Select Returns from the options listed at the top of the page.
3. Locate the Return Policy section at the bottom of the page. You can make any edits to your policy using the text field and formatting options provided.
4. Select Update Return Policy.

Learn More

• Process Returns and Refunds. Learn how to process returns and refunds within CommentSold.
• View Your Main Reports Overview. Learn more about the data points included in this overview such as payments, returns, fulfillment, revenue, and more.