Curious how CommentSold calculates commission for your business? Read on to learn more.
All CommentSold retailers subscribe to a plan that charges a flat-rate monthly plan fee. For example, our Starter plan is $149 a month and our Small Business plan is $499 a month.
In addition to the flat-rate monthly fee, CommentSold also charges retailers a percentage-based commission fee that is based on the sales generated that month. For example, a retailer on the Starter plan would be charged a commission fee that is 5% of their monthly sales. If they generated $50,000 in sales, their commission fee would be $2,500.
You can view current CommentSold plan pricing and commission fee information here.
Below are some frequently asked questions that retailers have regarding CommentSold commission fees.
When will I be charged commission fees?
The timing of commission charges will depend on the payment options you offer your shoppers.
For payments processed via PayPal, Square, and Sezzle, CommentSold will total all transaction commission fees across all three payment options into one commission fee. CommentSold charges this fee to your card on file once you’ve accrued $50 in fees and on the last day of the month.
For payments processed via CS Payments and Stripe, commission fees are paid to CommentSold at the time a customer pays for their order. If you are using CS Payments, you can select Export CSV on the Charges page of your CS Payments tab to view a breakdown of these fees.
Where can I view my commission fees?
You can view your commission fees on your My Invoices page. Commission charges will appear as CommentSold Commission on your bank or card statement.
- Select Setup in the side menu of your CommentSold dashboard.
- Select My Invoices from the options listed at the top of the page.
- Select Commission Charges from the My Invoices submenu.
Here you can view the Amount (including the calculation), the Billing Period the fee is from, the Date billed, the Card the fee was charged to, and the payment Status.
How does CommentSold charge commission on orders with gift cards?
CommentSold only charges a commission when a gift card is purchased. When a recipient redeems their gift card, CommentSold will not charge a commission unless there is a remaining balance after the shopper applies the gift card.
For example, if a shopper has a $50 gift card and places a $75 order, then CommentSold would charge a commission on the $25 that remained after the shopper applied their gift card to their order.
How does CommentSold charge commission on orders with coupons and store credit?
CommentSold only charges commission on the amount charged to a customer’s payment option. For example, if a customer’s order totals $100 and they use a 20% coupon, then CommentSold would charge a commission on the total after the customer applies the coupon. In this case, that would be $80.
Store credit works similarly. CommentSold will only charge a commission on the amount that remains after a customer applies their store/loyalty/account credit. For example, if a customer’s order totals $125 and they use $30 in credit, then CommentSold would only charge commission on the remaining balance of $95.
If a shopper uses a coupon and store credit, CommentSold would still charge a commission on the remaining balance to be paid. For example, if a customer’s order is $100 and they use a 20% coupon and $20 in credit, then their remaining balance would be $60. CommentSold would collect a commission on the $60.00.
Who do I contact if there’s a discrepancy with my commission fee(s)?
That would be our Support team! You can reach out to them one of two ways: email them at support@commentsold.com, or chat with them by selecting Support in the bottom-right corner of your CommentSold dashboard.