Learn how CommentSold calculates commission fees, when commission is charged, where to view fees, and how coupons, store credit, and gift cards affect commission.
CommentSold calculates commission as a percentage of eligible sales generated through your shop. The commission rate depends on your CommentSold plan, and the amount charged can vary based on payment method, gift cards, coupons, and store credit.
You can view your current plan pricing and commission rate on the CommentSold pricing page.
When will CommentSold charge my commission fees?
The timing of your commission charges depends on the payment options used for the order.
For payments processed through PayPal, Square, and Sezzle, CommentSold combines the transaction commission fees into one commission charge. This charge is applied to your card on file when you have accrued $50 in commission fees and again on the last day of the month.
For payments processed through CS Payments and Stripe, commission fees are paid to CommentSold when the customer pays for the order.
If you use CS Payments, you can select Export CSV on the Charges page in your CS Payments tab to view a breakdown of commission fees.
Where can I view my CommentSold commission fees?
You can view your commission fees in CommentSold under Setup > My Invoices > Commission Charges.
- Select Setup in the side menu of your CommentSold dashboard.
- Select My Invoices from the options listed at the top of the page.
- Select Commission Charges from the My Invoices submenu.
The Commission Charges page shows:
- Amount — The commission amount and calculation.
- Billing Period — The period covered by the commission.
- Date — The date the commission was billed.
- Card — The payment method charged.
- Status — The payment status.
Commission charges appear as CommentSold Commission on your bank or credit card statement.
How CommentSold Calculates Commission
CommentSold calculates commission by applying the commission rate associated with your plan to eligible sales. The amount subject to commission can be reduced when customers use discounts, store credit, or gift cards, depending on how the payment is applied.
For example, if an order has a $100 eligible balance and your commission rate is 5%, the commission would be $5.
Important: The actual commission rate and applicable charges depend on your CommentSold plan and current pricing. Check your current plan details for the applicable rate.
FAQs
How does CommentSold calculate commission on gift card orders?
CommentSold charges commission when a gift card is purchased. Commission is not charged when the recipient redeems the gift card unless the order has a remaining balance after the gift card is applied.
For example:
- A customer purchases a $50 gift card → commission is charged on the $50 gift card purchase.
- The recipient later places a $50 order using the gift card → no additional commission is charged.
- The recipient places a $75 order and uses the $50 gift card → commission is charged on the remaining $25.
How does a coupon affect CommentSold commission?
CommentSold calculates commission on the amount charged to the customer's payment method after a coupon is applied.
For example, if an order totals $100 and the customer applies a 20% coupon, the amount subject to commission is $80.
How does store credit affect CommentSold commission?
CommentSold calculates commission on the amount remaining after the customer applies store, loyalty, or account credit.
For example, if an order totals $125 and the customer uses $30 in store credit, the amount subject to commission is $95.
How does CommentSold calculate commission when a customer uses both a coupon and store credit?
CommentSold calculates commission on the remaining amount the customer pays after both the coupon and store credit are applied.
For example, if:
- The order total is $100.
- The customer applies a 20% coupon, reducing the order to $80.
- The customer then applies $20 in store credit.
- The remaining amount is $60.
CommentSold calculates commission on the $60 remaining balance.
What should I do if I see a discrepancy in my commission fees?
Contact the CommentSold Support team if you believe a commission fee was calculated or charged incorrectly.
You can contact Support by:
- Emailing support@commentsold.com.
- Selecting Support in the bottom-right corner of your CommentSold dashboard.