How to Manage Your Shopify Sync with My Ship Manager

My Ship Manager (MSM) connects CommentSold and Shopify, helping you manage inventory and orders across both platforms. Depending on your plan, you can keep separate fulfillment workflows or bring Shopify orders into CommentSold to use CommentSold fulfillment features.

Use this guide to compare MSM plans, combine customer accounts, disconnect your subscription, or reconnect MSM.

Use the table of contents below to navigate to specific sections of this article:

• My Ship Manager Solutions
• My Ship Manager Plans
• Combining Accounts
• Disconnect MSM
• Reconnect MSM
• FAQs

My Ship Manager Solutions

My Ship Manager offers two solutions for your business:

1. Inventory Syncing
   • Maintain current workflows, using dual fulfillment to fulfill your CommentSold orders in CS and Shopify orders in Shopify (or using the third-party fulfillment tool ShipStation).
2. Order Syncing
   • Pull Shopify orders into CommentSold to access unique fulfillment benefits like strict fulfillment, auto combine orders, and bin locations.

My Ship Manager Plans

With My Ship Manager, you have two plan options: Inventory Sync and Inventory & Order Sync.

Is My Ship Manager Inventory Sync right for me?

If you meet the following conditions, My Ship Manager could be the perfect fit for your business.

• You use both Shopify and CommentSold, but want to fulfill through dual fulfillment or the third-party fulfillment tool ShipStation.

Learn how to set up My Ship Manager Inventory Sync here.

Is My Ship Manager Order & Inventory Sync right for me?

If you meet the following conditions, My Ship Manager could be the perfect fit for your business.

• You use both Shopify and CommentSold, and want to take advantage of CommentSold fulfillment benefits.
• You have a single fulfillment location.
• You’re still comfortable fulfilling any digital orders (like gift cards) in Shopify.
• You’re aware that at this time, Shopify orders only auto-combine with other Shopify orders, and CommentSold orders only auto-combine with other CommentSold orders. For example, a Shopify order will not auto-combine with a CS mobile app order.

Learn how to set up My Ship Manager Inventory & Order Sync here.

Combining Accounts

Combining customer accounts can streamline account management and improve customer experience by consolidating multiple profiles into a single account. You can now combine customer accounts created via Meta platforms (e.g., Facebook or Instagram) with CommentSold accounts.

1. Select Customers in the side menu of your CommentSold dashboard.
2. Look for the desired customer and select the three-dot icon beside the customer picture.
3. Select Combine Account.
4. Select the red Combine button beside the account you want to combine.

• Restrictions on External Accounts: 
  • Only CommentSold accounts can serve as the target account for merging.
• Best Practices for Combining Accounts:
  • Verify Ownership: Confirm that the accounts being combined belong to the same customer.
  • Review Account Data: Ensure both accounts contain accurate and relevant data before merging.
  • Follow Restrictions: Always select a CommentSold account as the target during the merge process.

Disconnect MSM

1. Navigate to https://www.myshipmanager.com/
2. Login to your account.
3. Select My Account at the top right.
4. Select Change my Subscription.
5. Select Cancel my Subscription.

Reconnect MSM

If you previously disconnected MyShipManager, follow these steps to reconnect properly. 

1. Navigate to https://www.myshipmanager.com/
2. Login to your account.
3. Select My Account at the top right.
4. Select Update my Subscription.
5. Select plan you wish to choose.
6. Select OK in the pop-up to confirm your subscription.
   • You'll be redirected to the Approve subscription page in Shopify, where you will approve the recurring monthly charge. Select Approve.
   • Note that you must be logged into Shopify with an account that has permission to approve recurring charges, otherwise you will not be able to complete this step.
7. Select Press to Connect to CommentSold.You’ll be taken to an authorization page for MSM (My Ship Manager) within CommentSold. 
8. Select Authorize. You will be redirected back to your My Ship Manager account.
9. Select your efault Shopify location from the Select Default Location drop-down.
10. Select Save Default Location.

Contact CommentSold Support to initiate a full resync. This will ensure your new connection is set properly.

FAQs

What is My Ship Manager (MSM)?

My Ship Manager connects CommentSold and Shopify, helping you manage product inventory and orders across both platforms. The available sync plan determines how orders are handled and where you fulfill them.

What is the difference between Inventory Sync and Inventory & Order Sync?

• Inventory Sync: Keeps inventory synced between CommentSold and Shopify. You fulfill CommentSold orders in CommentSold and Shopify orders in Shopify, or use ShipStation to manage fulfillment.
• Inventory & Order Sync: Imports Shopify orders into CommentSold so you can use CommentSold fulfillment features, such as strict fulfillment, auto-combine, and bin locations.

Which MSM plan should I choose?

Choose Inventory Sync if you use both platforms and want to maintain separate fulfillment workflows or use ShipStation.

Choose Inventory & Order Sync if you want to manage fulfillment through CommentSold. This plan requires one fulfillment location. Some orders, such as gift card orders, must still be fulfilled in Shopify.

Can I use auto-combine with Inventory & Order Sync?

Yes. However, auto-combine only works for orders placed within the same platform. For example, Shopify orders can combine with other Shopify orders, and CommentSold orders can combine with other CommentSold orders. A Shopify order cannot combine with a CommentSold mobile app order.

What should I do if I need to resync my Shopify inventory?

Contact CommentSold Support for assistance with a full resync.

Can I use Inventory & Order Sync with multiple fulfillment locations?

No. Inventory & Order Sync requires one fulfillment location.

Are all orders fulfilled through CommentSold when I use Inventory & Order Sync?

No. Some orders, including digital orders such as gift cards, must still be fulfilled in Shopify.