CommentSold supports custom product barcodes for shops using Shopify with My Ship Manager (MSM) sync, Square product sync, or manually entered barcodes. Learn how to set up custom barcodes, where you can scan them, and which workflows they support or do not support.
Use the table of contents below to navigate to specific sections of this article:
Compatibility Checklist
Before setting up custom barcodes, confirm the following:
- Shopify Sync: Do you have Shopify synced? If yes, Shopify barcodes will automatically sync to CommentSold.
- Square Sync: Using our Square product sync integration? See the Expected Behaviors section below to ensure you understand how those custom barcodes interact with your setup.
- Goals: Clearly define what you want to accomplish with custom barcodes and confirm that the feature meets those needs.
Expected Behaviors
What Custom Barcodes Can Do
- Scannable in the Fulfillment tab
- Scannable during live sales using MultiSource
- Compatible with Shopify or UPC codes
- You can still use CommentSold-generated barcodes if a custom barcode is entered
- Works with CS Point of Sale
What Custom Barcodes Cannot Do
- Cannot scan to manually add to cart in the customer account section
- Cannot scan for fulfillment in the Orders/Fulfillment tab
- Cannot scan during live sales using the Broadcast App
Setting Up Custom Barcodes
If Using Shopify with MSM Sync
- Custom barcodes from Shopify automatically sync into the Custom Barcode field in CommentSold. No additional setup is required.
If Using Square or Other Custom Barcodes
- Select the Products tab from the side menu of your CommentSold dashboard.
- Select the product you want to update.
- Scroll down to the Variants section.
- In the Custom Barcode field, scan the barcode for that item.
- Select Update at the top right corner to save.
FAQs
Do Shopify barcodes automatically sync to CommentSold?
Yes. If you use Shopify with MSM sync, Shopify barcodes automatically sync to the Custom Barcode field in CommentSold. No additional setup is required.
Where can I scan custom barcodes in CommentSold?
Custom barcodes can be scanned in:
- The Fulfillment tab.
- Live sales using MultiSource.
- CS Point of Sale.
Custom barcodes are compatible with Shopify or UPC codes.
Can I still use CommentSold-generated barcodes if I add a custom barcode?
Yes. Entering a custom barcode does not prevent you from using CommentSold-generated barcodes.
Can I scan custom barcodes to manually add products to a customer's cart?
No. Custom barcodes cannot be scanned to manually add products to a cart from the customer account section.
Can I scan custom barcodes for fulfillment in the Orders/Fulfillment tab?
No. Custom barcodes cannot be scanned for fulfillment in the Orders/Fulfillment tab.
Can I scan custom barcodes during a live sale using the Broadcast App?
No. Custom barcode scanning during live sales is supported with MultiSource, but not with the Broadcast App.
Can I use custom barcodes with Square product sync?
Yes. If you use Square product sync or another source of custom barcodes, you can enter the barcode in the product's Custom Barcode field in CommentSold.