This article is intended for shops that previously used Shopify Sync and now use My Ship Manager Inventory and Order Sync to fulfill Shopify orders in CommentSold.

Transitioning from Shopify to CommentSold's fulfillment platform might sound daunting, but it's easier than you think.

If you've been relying on Shopify for fulfillment, you're already familiar with the basic principles of order fulfillment. CommentSold builds on that foundation, offering a more efficient and user-friendly experience designed to meet the dynamic needs of your shop. 

By switching to CommentSold, you'll gain access to tools and features that simplify every aspect of fulfillment, allowing you to focus more on growing your business and less on logistics. To start though, we’re just going to focus on basic order fulfillment.

In this guide, we'll walk you through the quick setup and fulfillment of an order in CommentSold for the first time. From initial setup to final shipping, you'll find that making the switch is easy! 

Let's dive in and discover how quickly you can begin fulfilling in CommentSold.

Required Equipment

To fulfill orders in CommentSold, you’ll need equipment that is standard in many fulfillment platforms, like Shopify. It’s likely you already have these items on hand:

  • Computer
  • Keyboard
  • Printer
  • Scale

Step 1: Review Shipping Settings

  Estimated time to complete: 5 minutes
Expand to view steps for shipping settings.

With the legacy Shopify Sync, you previously configured shipping settings to accurately apply shipping costs to orders generated through live sales and your mobile app.

We recommend enabling a few additional settings now that CS will be your primary fulfillment center.

Shipping Costs

  1. Hover over your CommentSold side menu and select Setup
  2. Select Shipping from the options listed at the top of the page.
  3. Select the Shipping Cost sub-tab.
  4. Locate the Shipping Manifest toggle and set it to Enabled. This will give USPS one barcode scan at pickup, rather than scanning each package individually.
  5. Locate Force USPS Priority Packaging over Ground Advantage at the bottom of the page:
    • If you exclusively use USPS Priority packaging, set this field to 0
    • If you use your own packaging, set this field to 1120
      • We recommend taking advantage of USPS Ground Advantage if you use your own packaging. This cost-efficient shipping option allows you to ship packages up to 70 pounds and offers up to $100 of insurance coverage. 
  6. Select Save.

Now let’s move on to the PrePay Labels sub-tab.

Prepay Labels

  1. Select the Prepay Labels sub-tab at the top of the page.
  2. Choose your prepay option:
    • Auto purchase prepaid credit (Recommended). Automatically add shipping credits when your credit balance is too low to generate a shipping label. 
      • Enter the amount you wish to add automatically each time, then select Set Auto Purchase Credit Amount.
      • Enable the Auto Purchase Prepaid Credit toggle at the bottom of the page.
    • Manually purchase prepaid credit. Manually add credits when your credit balance is too low. You will receive a message in CS when you don’t have enough credits to generate a label. 
      • Enter the amount you wish to add, then select Manually Purchase Credit Amount.
      • Make sure the Auto Purchase Prepaid Credit toggle at the bottom of the page is disabled.
How do I know how much to add? If you’re unsure how much shipping credit to add, then take a look at our recommendations at the below table.  These are recommendations based on monthly GMV.
Monthly GMV Recommended Amount
$0-$10k $100
$10-$30k $300
$30-$50k $500
$100-$500k $750
$500k+ $1000+

Now let’s move on to the Package Preferences sub-tab.

Package Preferences

  1. Select the Package Preferences sub-tab at the top of the page.
  2. If you use a standard package for shipping, you can enter those dimensions in the Defaults for Dimensions fields.
  3. Enable the Custom Shipping Rates toggle if using USPS flat rate mailers. This will add a drop-down to the label creation screen that allows you to select which USPS flat rate package you’re using.

Step 2: Fulfill Orders in CS Fulfillment

  Estimated time to complete: 7 minutes
Expand to view steps for fulfillment steps.

Now that we have settings taken care of, let’s walk through the process of fulfilling orders in CS Fulfillment.

1: Process and Print Packing Slips

  1. Hover over your CommentSold side menu and select Orders/Fulfillment.
  2. Select (1) Process All at the top of the page. 
  3. If you offer local pick up, select (3) Print Local Pickup. Print and set those packing slips aside for local pickup fulfillment
  4. Select (4) Print Shipping.
  5. On the Print Labels page, print the packing slips listed.
  6. Before exiting this page, select Mark Labels as Printed at the top of the page.

2: Pick Items for Each Packing Slip

Use the printed packing slips to pull items for each order. Once you have items ready for an order, you can continue with entering the weight of the order, generating the shipping label, and packaging the order.

3: Enter Weight and Generate Label

You will need to weigh and generate the label for each order individually. Note that labels will be USPS labels as UPS is only available with CS Flexlabels Fulfillment.

  1. Select the Printed filter at the top of the Orders/Fulfillment page.
  2. Locate the order you wish to fulfill. You can enter the order number in the Search Order field on the right side of the page, or scan the packing slip with a barcode scanner to pull up the order.
  3. Hover over the order, then select the Label icon on the right side of the page.
  4. If you enabled the Custom Shipping Rates toggle in settings, then you can select a USPS flat rate package from the Package Preference drop-down list.
  5. Enter the weight, in ounces, for all items and packaging in the Parcel Weight field.
  6. If using your own packaging, enter the dimensions of the package in the Parcel Dimensions field. 
  7. Select Create Label.
  8. Once the label is generated, you can select the Open link beneath the tracking information to open the label in a new tab. From here, you can print the shipping label.

4: Mark as Fulfilled

  1. Hover over the order and select the Present icon on the side right of the page.
  2. In the pop-up, enter any notes you wish to pass on to the customer via a notification email. This is optional. You can deselect the Notify customer checkbox if you do not want the customer to receive an email.
  3. Select Fulfill at the bottom of the pop-up.

Bonus: Auto-Combine Orders

  Estimated time to complete: 10 minutes

Auto-combining orders allows you to save BIG on labels and shipping materials. You can also reduce the number of days a week you fulfill, thus reducing your fulfillment labor costs.

If a customer purchases multiple times before your next fulfillment date, CommentSold will auto-combine all their orders into one packing slip so your team can quickly pick and package the items into one shipment. This reduces the shipping materials used and minimizes the number of orders to pack.

Below we walk through additional settings and necessary steps you must take in Shopify to take advantage of auto-combing orders as part of CS Fulfillment.

Expand to view steps for auto-combine steps.

1: Enable Auto-Combine Orders

  1. Hover over your CommentSold side menu and select Setup.
  2. Select Shipping from the options listed at the top of the page.
  3. Locate and enable the Combine Orders toggle.
  4. In the Max Orders to Combine, we recommend 5. You can come back and adjust this as needed if you find yourself wanting to combine a smaller amount.
  5. Select Save.

2: Bulk Enter Placeholder Weight in Shopify

  IMPORTANT: This step must be done in Shopify so that the weights flow through to the product record in CommentSold. 

  1. Select Products in the side menu of your Shopify Admin.
  2. Select the Active filter at the top of your product listing.
  3. Select the topmost checkbox on the right side of the page to select all the product checkboxes in the listing.
  4. Select Bulk edit in the top-right corner of the listing.
  5. On the product grid, select Columns in the top-right corner.
  6. In the fly-down, use the Search field to locate the Weight column. 
  7. Select the checkbox for this column, then click outside the fly-down.
  8. Locate the first Weight cell and enter 1 oz in the field.
  9. Hover over the tiny blue box in the bottom right corner of the cell and drag it down the rest of the column.
    • Note: The border of the highlighted cell will not drag, but you will see a shading to all cells included in the action. When you stop dragging, all selected cells will turn blue and reflect the updated weight.
  10. Select Save in the top-right corner of the page.

3: Enter True Weight When Printing Combined Shipping Label

When you process and print packing slips, CommentSold will combine all orders for a single customer onto one packing slip. Your fulfillment team can then pick all the items listed for the combined order. Once picked, the team member will need to weigh and update the order weight in order to generate the label.

  1. Select (2) Create Labels(s) at the top of your Orders/Fulfillment page.
  2. Locate the combined orders you are fulfilling. Compare the information in the Order ID and Customer columns to the packing slip to ensure you’re fulfilling the correct order.
  3. Weigh all items in the combined order and the packagining.
  4. Enter that total weight, in ounces, in the Parcel Weight (oz) field at the bottom of the combined order.
  5. Enter the package dimensions in the fields listed to the right of the total package weight.
  6. Repeat these steps for every combined order. 
  7. Select which combined orders you wish to generate labels for. You can do this by selecting the checkbox at the left of each combined order, or if selecting all, selecting the topmost checkbox in the top-right corner of the table.
  8. Select Calculate Prices to calculate prices for each combined order. These prices will appear in the Status column.
  9. To proceed with printing labels, select Confirm & Buy Labels in the top-left corner of the table.
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