Managing Your Shopify Sync

My Ship Manager (MSM) bridges CommentSold and Shopify for a streamlined multi-platform experience!

My Ship Manager is the simple CommentSold integration with big impact for Shopify users. Whether you’re looking to save with CS Fulfillment or continue syncing everything back into Shopify, a one-time connection with My Ship Manager allows you to manage multi-platform sales with ease.

My Ship Manager Solutions

My Ship Manager offers two solutions for your business:

1. Inventory Syncing
   • Maintain current workflows, using dual fulfillment to fulfill your CommentSold orders in CS and Shopify orders in Shopify (or using the third-party fulfillment tool ShipStation).
2. Order Syncing
   • Pull Shopify orders into CommentSold to access unique fulfillment benefits like strict fulfillment, auto combine orders, and bin locations.

My Ship Manager Plans

With My Ship Manager, you have two plan options: Inventory Sync and Inventory & Order Sync.

Is My Ship Manager Inventory Sync right for me?

If you meet the following conditions, My Ship Manager could be the perfect fit for your business.

• You use both Shopify and CommentSold, but want to fulfill through dual fulfillment or the third-party fulfillment tool ShipStation.

Learn how to set up My Ship Manager Inventory Sync here.

Is My Ship Manager Order & Inventory Sync right for me?

If you meet the following conditions, My Ship Manager could be the perfect fit for your business.

• You use both Shopify and CommentSold, and want to take advantage of CommentSold fulfillment benefits.
• You have a single fulfillment location.
• You’re still comfortable fulfilling any digital orders (like gift cards) in Shopify.
• You’re aware that at this time, only Shopify orders will autocombine, and only CommentSold orders will autocombine (i.e., an order made on your Shopify store won’t auto-combine with an order made on your CS mobile app).

Learn how to set up My Ship Manager Inventory & Order Sync here.

Combining Accounts

Combining customer accounts can streamline account management and improve customer experience by consolidating multiple profiles into a single account. You can now combine customer accounts created via Meta platforms (e.g., Facebook or Instagram) with CommentSold accounts.

1. Select Customers in the side menu of your CommentSold dashboard.
2. Look for the desired customer and select the three-dot icon beside the customer picture.
3. Select Combine Account.
4. Select the red Combine button beside the account you want to combine.

• Restrictions on External Accounts: 
  • Only CommentSold accounts can serve as the target account for merging.
• Best Practices for Combining Accounts:
  • Verify Ownership: Confirm that the accounts being combined belong to the same customer.
  • Review Account Data: Ensure both accounts contain accurate and relevant data before merging.
  • Follow Restrictions: Always select a CommentSold account as the target during the merge process.

Disconnect MSM

1. Navigate to https://www.myshipmanager.com/
2. Login to your account.
3. Select My Account at the top right.
4. Select Change my Subscription.
5. Select Cancel my Subscription.

Reconnect MSM

If you previously disconnected MyShipManager, follow these steps to reconnect properly. 

1. Navigate to https://www.myshipmanager.com/
2. Login to your account.
3. Select My Account at the top right.
4. Select Update my Subscription.
5. Select plan you wish to choose.
6. Select OK in the pop-up to confirm your subscription.
   • You'll be redirected to the Approve subscription page in Shopify, where you will approve the recurring monthly charge. Select Approve.
   • Note that you must be logged into Shopify with an account that has permission to approve recurring charges, otherwise you will not be able to complete this step.
7. Select Press to Connect to CommentSold.You’ll be taken to an authorization page for MSM (My Ship Manager) within CommentSold. 
8. Select Authorize. You will be redirected back to your My Ship Manager account.
9. Select your efault Shopify location from the Select Default Location drop-down.
10. Select Save Default Location.

Contact CommentSold Support to initiate a full resync. This will ensure your new connection is set properly.